Part-Time Public Services Librarian

Part-Time Public Service Librarian

20 hours / week. 1-2 evenings per week. 1-2 Saturdays per month.

Join us at a vibrant suburban library! Monroeville Public Library serves a diverse population, welcoming community members of all ages and from all walks of life. Primary library services are to provide materials for check-out (books, DVDs, e-resources, tools, wi-fi hotspots, and more), provide computers and internet access, offer a wide variety of materials for all ages and interests, and provide one-on-one technology assistance (computer, printing, faxing, troubleshooting, and more).

We are looking for a reliable, flexible, service-focused part-time librarian. This position is public service desk-focused. Most, if not all, hours will be spent at the public service desk.

PURPOSE:

Provides the highest quality customer service to all library patrons and visitors delivered with kindness, attention, and respect. Enhances patrons’ knowledge and use of library resources. Supports patrons’ use of technology. Shows appreciation towards patrons, enjoys going the extra mile, and embraces an openness to continuous learning of new and emerging technologies.

ESSENTIAL FUNCTIONS:

· Interacts regularly with patrons, visitors, and other library staff members primarily to guide or explain.

· Assists patrons with reference, research, and technology questions. Shares expansive knowledge about library resources tailored to patron needs. Re-directs patrons to other resources when issues are beyond the scope of support available at the Library.

· Introduces patrons to unfamiliar resources, databases, and solutions. Conducts reference interviews to assess patrons' needs and determine best resources.

· Follows opening and closing desk procedures.

· Provides instruction to patrons on a variety of technical subjects. Assess patrons’ level of need and understanding to ensure appropriate level of assistance.

· May handle sensitive patron issues including compliance with established library practices, complaints, and/or disruptions. Escalates challenging issues to supervisor as appropriate.

· Attendance required at four large community events throughout the year.

* Essential functions are those job duties that the position exists to perform, and not all activities, duties, or responsibilities that are required of the incumbent. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

· Bachelor’s degree required. Master’s degree in library/information science preferred

· Pennsylvania State Police Criminal Record Check, Pennsylvania Child Abuse History Clearance, and FBI Fingerprint clearance

· Ability to effectively communicate with patrons both in-person and by phone

· Ability to interact with a diverse population in a courteous manner, employing tact and diplomacy when dealing with challenging customer situations

· Ability to patiently communicate and effectively explain complex topics in understandable terms

· Ability to work independently and with initiative

· Ability to effectively prioritize tasks

PHYSICAL REQUIREMENTS:

· Ability to stand for extended periods of time

· Ability to frequently bend, twist, and stoop

· Ability to lift at least 25 pounds necessary to move boxes of materials

· Visual acuity necessary to read from a computer screen and accurately track materials

· Manual dexterity necessary to handle books, papers, files and type on a keyboard

Hearing necessary to interact with staff, patrons and other shareholders

Pay: $16.50 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Application Question(s):

• What do you think the purpose and value of a library is to a community?
• How do you provide excellent customer service?
• Why would you like to be considered for this job, in this library?

Work Location: In person