Part Time Receptionist - Animal Services

Summary

Under the supervision of the Animal Services Manager, assists with daily operations of the Brenham Pet Adoption and Care Center by performing administrative functions and providing quality customer service to all visitors and callers. Including providing support to the volunteer, educational, and community engagement programs.

This is a part time position and works less than 20 hours per week. The pay for this position is $12.00 per hour. Must be 18 years of age or older. Valid Texas driver's license is required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs administrative duties for the department, including answering and routing incoming phone calls, greeting and guiding visitors, maintaining files, sorting and routing mail, accepting payments and fees;
• Provides exceptional customer service to employees and the public, both in person and by phone, including identifying and responding to community concerns and needs;
• Supports the relationship between the City and the community by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff;
• Maintains confidentiality of animal, citizen and department related issues and information;
• Assists the public with necessary paperwork for adoptions, lost pets, reclaims, surrendered animals, issuance of city animal licenses and permits, and all other animal matters, including preparing adoption forms and contracts, and preparing adoption packets;
• Operates departmental software which includes entering data from Animal Control Officers, adoptions events, rescue organizations, and other Animal Services department events;
• Assists with animal adoption events, including creating animal identification information, preparing adoption packets with proper vaccination coupons and tags, and
• Attends community events outside of normal business hours when needed.

Supervisory Responsibilities

Non-supervisory position

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school graduation or its equivalent, and a minimum of three years of experience in an administrative setting required. Experience providing professional and courteous customer service and resolving complex customer service issues. Experience with veterinary clinic, animal shelter or animal facility experience preferred; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Knowledge Of

Navigating ambiguity, work well under pressure and adapt to a quickly changing work environment; standard office practices and procedures; basic personnel practices and procedures; medical first aid procedures; basic bookkeeping procedures. Local and state laws, regulations, and ordinances as they pertain to animal control; animal behavior is preferred.

Skill/Ability To

Must be comfortable being around and interacting with animals. Must be able to work well under pressure and adapt to a quickly changing work environment. Requires effective oral and written communication skills, excellent interpersonal skills, as well as basic accounting and cash handling skills. Intermediate level of proficiency with Microsoft Work and Microsoft Excel is required. Development and sustaining effective working relationships with co-workers and the community; and read and understand manuals, policies, and other documents.

Certificates, Licenses, Registrations

Valid Texas driver's license is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to engage in moderate to strenuous physical activity, work with tools and equipment, drive vehicles, perform repetitive motions, perform work involving the entire body, stand, and walk and balance on all types of surfaces. The employee is required to bend from the waist, crouch or squat, kneel, sit, crawl, climb, twist, and reach with arms and hands. The employee is required to lift and/or move objects or animals weighing up to 30 pounds, and may be required to carry, push, and pull materials. The employee must be able to see clearly, with or without vision correction, in close situations, at a distance, and peripherally, and be able to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment requires that the employee exercise caution at all times and adhere to safety standards to avoid the risk of personal injury. Continual loud noises, vibrations, strong odors, animal waste, animal hair/fur, animal dander or other potential allergens. Possible exposure to aggressive and/or unhealthy animals. Working with strong cleaning agents on or off wet surfaces. The employee is exposed to outdoor elements, loud noises, vibrations, strong odors, and angry and/or unhealthy animals. The work environment is noisy and distracting.