Part-Time Remote Receptionist / Customer Service Representative (1099)

Job Type: Part-Time (Independent Contractor)
Schedule: Monday–Friday, 8:00 AM – 2:00 PM (Flexible start times may be accommodated on certain days)
Location: Remote (Work From Home)

Job Summary

We are a home service company seeking a reliable and professional Remote Receptionist / Customer Service Representative to handle incoming calls, schedule appointments, and support customer communication. This is a part-time 1099 independent contractor position.

Responsibilities

• Answer incoming calls and assist customers professionally
• Respond to and follow up on online inquiries
• Qualify incoming leads and gather key details
• Schedule sales appointments for field technicians
• Schedule warranty and follow-up service visits
• Answer customer questions about job status and scheduling
• Follow up on open estimates/quotes to drive bookings
• Maintain accurate customer information in CRM

Qualifications

• Prior customer service or call handling experience preferred
• Strong phone communication and interpersonal skills
• Organized and detail-oriented
• Comfortable using computers and CRM systems
• Ability to multitask and work independently
• Experience with Jobber CRM is a plus (training provided)
• Must be familiar with the Charlotte metropolitan area (cities, neighborhoods, and general geography)

Compensation

• Hourly pay based on experience
• Flexible remote work environment

Work Requirements

• Quiet, professional home office environment
• Reliable internet connection
• Smartphone
• Available during scheduled hours (Mon–Fri, 8 AM – 2 PM)

How to Apply

Submit your resume along with a brief summary of your relevant experience and any CRM systems you’ve used.

Pay: $15.00 - $25.00 per hour

Work Location: Remote