Part-Time Salon & Spa Front Desk Receptionist

Full service salon & day spa is seeking to add a high-caliber front desk receptionist to join our team!

The ideal candidate will be energetic & enthusiastic towards their work & others, have a positive, pleasant & professional demeanor, have a high level of ambition, have extreme attention to detail, a problem solver, have the ability to adapt, and able to handle multitasking under pressure in a fast paced environment but also be able to act as a self-starter, is productive, efficient, and able to apply his/herself during down time.

Job responsibilities include but are not limited to the following:

Oversee day-to-day operations-

• Greeting clients- promote positive guest relations at all times, you are responsible for making a great first & last impression with everyone. You will be the first person clients see when they walk in through our door & the last before they leave

• Maintaining complete knowledge of all front desk procedures, services, pricing, salon policies, service procedures, packages, promotions. Answer all client questions

• Answering phones, checking voicemail/e-mail & responding accordingly

• Scheduling appointments, facilitating confirmation calls & phone calls to clients

• Checking in clients, checking-out clients, pre-booking clients, upselling products, and services, ensuring each client is satisfied with services etc.
• Facilitate & maintain a high class, professional, inviting environment. Keep reception area tidy & presentable at all times, keeping the desk organized
• Anticipate/receive guest or employee needs & accommodate accordingly

• Ensure that all complaints are reported to upper management as they arise & are resolved in a timely manner
• Maintaining/tracking inventory, assisting with ordering & scheduling as needed
• Assisting in other operational needs of business to ensure that daily operations run smoothly

Marketing focus-

• Develop promotions & marketing campaigns for the salon & spa as instructed by upper management
• Tactfully cross-marketing products & services with client education & upselling
• Work closely with service providers & department managers to assist them in the success of employee & departmental goals
• Calling clientele for client relationship management purposes, follow up calls, and client calls pertaining to special events
• Create & disseminate social media campaigns including all social media channels, e-mails, blogs, website content, and print marketing materials
• Reporting pertinent information impacting business operations & organizational growth or succession gaps to upper management

The successful candidate must have the following attributes:

• Previous salon or spa experience strongly preferred (experience with Meevo, Meevo2, or Millennium a plus
• Strong leadership, management, administrative, organizational and problem solving skills

• Able to work both independently & as a team

• Able to work under pressure in a fast paced environment

• Strong computer skills, ability to learn new programs & platforms

• Must be motivated, enthusiastic self-starter

• Ability to take direction & follow through on tasks

• Excellent communication skills -- verbal and written

• Positive energy and professionalism

• Experience in a front desk reception/ salon experience preferred
• High School Diploma/GED required
• Knowledge of social media, email and online marketing and communications a plus
• Second language proficiency (particularly Spanish) a plus

Job Types: Part-time, Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Application Question(s):

• Do you live within a 30-minute commute?
• Do you have any scheduling preferences/limitations? If so, please explain.

Education:

• High school or equivalent (Required)

Experience:

• Salon and/or Spa: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person