Part-Time Staff Assistant I (CSR I - Airport)

Take your career to new heights and become part of our Airport operations team. If you are passionate about customer service, this may be the job for you!

• Job Title: Part-Time Staff Assistant I (CSR I - Airport)
• Category: Part-Time
• Application Closing Date: May 27, 2026, 5:00 p.m.

Salary / Pay Rate:

• $16.80 per hour minimum with annual Step for Performance Pay Adjustments.

Essential Job Functions

Performs routine clerical and administrative functions such as, typing, data entry, organizing, and maintaining paper and electronic files. Handles billing for fueling operations, facility fees, and overnight tie-downs. Provides front desk customer service at the airport FBO, assisting pilots, passengers, and visitors with inquiries, fueling requests, ground transportation coordination, and other related services. Provides customer service over the phone, in person and electronically. Sets up and maintains files. Retrieves and assembles information for supervisor's use. Performs other financial processing work as required. Operates a variety of office equipment including scanner, photocopier, and computer with accompanying software. Operates a vehicle to travel to various locations to perform work, transport or retrieve goods, and necessary errands as directed. Coordinates issuance and maintenance of Airport Identification and Security Cards. Maintains fuel records and reviews quality control documents to ensure compliance with company and regulatory standards. Ensures a professional, courteous, and safe environment for all airport customers and staff. Ability to work a flexible schedule as needed. This is not intended to be an all-inclusive listing of essential job functions; the performance of other essential functions may be required.

Knowledge, Skills & Abilities

Knowledge of business English, spelling, punctuation, arithmetic, and standard office practices; billing and invoicing for fueling operations, facility fees, and overnight tie-downs; front desk customer service in an airport/FBO setting; fuel record-keeping and quality control procedures; and effective use of office equipment and computer systems.

Ability to greet and assist pilots, passengers, and visitors with poise, tact, and professionalism; manage multiple administrative and financial tasks efficiently; maintain accurate records and review quality control documents; prepare documents and spreadsheets; communicate clearly both verbally and in writing; follow instructions, interpret regulations, and maintain confidentiality; and type at an efficient rate of speed. Strong organizational skills and flexibility to work varied schedules, including weekends and holidays, are required.

Minimum Education & Experience

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• One year experience in performing administrative/clerical work.

Special Requirements

• Possession of a valid Florida driver’s license with a good driving record as determined by the City of Winter Haven.
• Absence of non-prescribed controlled substances in the applicant’s system as verified by a laboratory approved by the City of Winter Haven.

Physical / Environmental Factors

• Must have the physical ability, strength and flexibility to perform the job functions in the work environment.
• Reasonable accommodations will be made for otherwise qualified individuals with a disability.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE

Our Mission: Enriching lifestyle through exceptional service.