Part-Time Technical Support Specialist (English/Mandarin)

Responsibilities

• Answer customer calls regarding product issues and troubleshooting.
• Resolve technical issues remotely whenever possible.
• Work with our customer service team to handle customer complaints and service cases.
• Coordinate local technicians when on-site repairs are needed.
• Follow up with customers to ensure issues are resolved.
• Prepare a simple monthly report summarizing common issues and solutions.

Requirements

• Located in the United States.
• Fluent in English and Mandarin Chinese.
• Strong communication and problem-solving skills.
• Technical support, repair, maintenance, or customer service experience is preferred.
• Comfortable speaking with elderly customers and caregivers.

职位类型：兼职

薪资： $500.00至$1,000.00（每月 ）

Work Location: Remote