Part Time Technical/Customer Service Agent for Cybersecurity Company (Remote)

MRF 197829

Is This YOU? Then We Want to Meet You!
We’re looking for a techsavvy Customer Service Agent with at least 6 months of experience in customer service, sales, or technical support. Technical certifications such as A+, Network+, Security+, or MCP are a strong advantage, along with the ability to multitask efficiently in a fastpaced environment.

Requirements

• At least 6 months customer service or technical support required
• Minimum of high school diploma or equivalent required, post high school education preferred
• Technical certifications including A+, Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired
• Ability to work on multiple projects and tasks simultaneously in an efficient manner
• Internet Speed should be at least 100 MBPS and equipment should be Windows 10 or higher

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Answer and address support chats/calls from customers.
• Answer and address incoming emails and inbound calls from customers.
• Take ownership of each issue assigned and effectively bring it to resolution or escalation according to any and all approved workflows communicated by Technical Support Management.
• Ensure customer needs are met by ensuring customer awareness of relevant products and services when appropriate.
Provide remote troubleshooting using BeyondTrust or clientof
• choice.
• Ensure complete resolution of issue(s) in order to prevent customers having to contact us again.
• Effectively troubleshoot, resolve and properly document support calls, chats, and cases.
• Effectively execute transactions for paid services.
• Work closely with other departments to resolve outstanding issues.
• Assist in documenting solutions for our Knowledgebase for training and information purposes.
• Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
• Provide backup chat/case/call support for Customer Service volume when necessary.
• Project a positive attitude and be a mentor for other employees.
• Maintain a favorable company image when interfacing with outside sources.
• Accurately record and submit timesheets and paid time off requests.
Accurately track, log and otherwise tag support requests using the approved CRM, and/or other management
• approved tools.

Tech Checklist Gotta Have It!
A reliable computer (at least with an i5 processor), a stable high

• speed internet connection and back up for both.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED