Part-Time Telephone Operator

Full Time Telephone Operator- Your Healthcare Career Starts here at SIMEDHealth!

Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator!
As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks.
Bilingual/Spanish speaking representatives are encouraged to apply.

Your Responsibilities Will Include:

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
• Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart using Intergy
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and though out the day for availability
• Shall be familiar with hospital consults & transitional care calls.
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

• High School diploma or equivalent (Required)
• Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)
• Experience using electronic medical records
• Genuine commitment to providing outstanding customer service
• Excellent communication and interpersonal skills

If you are a friendly, organized, and detail-oriented individual looking to make a real difference in patient care, we encourage you to apply!

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.

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