Summary:
As a Teller, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately processing transactions and identifying financial needs. A successful Teller will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s needs.
Essential Duties and Responsibilities:
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Processes teller transactions for lobby and drive-thru teller areas, knowledgeable of all Teller functions including but not limited to verifying deposits, examining endorsements and negotiability of items presented, and verifying signatures
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Builds and maintains relationships with customers. Must clearly understand Armstrong Banks services, interpret customers’ needs, and recommend appropriate bank product or service
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Positive, professional, proactive in everyday interactions with Customers and Co-workers
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Fosters teamwork and collaboration to build solid relationships with co-workers
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Ability to apply strong critical thinking and problem-solving skills to promptly meet customer’s needs
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Thorough knowledge and understanding of products and services offered
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Complies with all regulatory requirements
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Other duties and responsibilities as assigned
Qualifications:
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Excellent customer service, communication, and problem solving skills
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Positive, courteous, friendly, and professional
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Must be detail-oriented and able to work in a fast-paced, multi-task environment
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Coordinate numerous assignments at once, showing strong time management skills
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Basic Computer skills
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Must work well independently and in a team-support role
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Ability to maintain high level of discretion and confidentiality
Physical Requirements:
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Long periods of standing, sitting, typing or repetitive motion
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Ability to lift and carry cash drawers and coin bags/boxes