Part Time Teller

The Part-Time Teller provides accurate and efficient transaction processing while delivering exceptional customer service. This role supports daily branch operations, assists customers with routine banking needs, and promotes bank products and services.

The ideal candidate is detail-oriented, customer-focused, and able to handle cash transactions with accuracy while maintaining a positive and professional demeanor.

Key Responsibilities

Customer Service & Transactions

• Process deposits, withdrawals, check cashing, and payments accurately and efficiently
• Handle cash transactions while maintaining proper cash controls and limits
• Balance cash drawer daily and resolve discrepancies promptly
• Respond to customer inquiries and resolve routine issues in a professional and timely manner
• Deliver consistent, high-quality customer experience

Sales & Referrals

• Identify customer needs and recommend appropriate bank products and services
• Cross-sell basic banking products and refer customers to appropriate staff when needed
• Support branch sales efforts by contributing to referral and service goals

Branch Operations Support

• Assist with night depository processing, including logging and verifying deposits
• Support vault operations as needed, including balancing currency and coin
• Process official checks, money orders, stop payments, and account service requests
• Accept loan and installment payments

Administrative & Operational Tasks

• Maintain accurate records, scan documents, and update customer information
• Answer phone calls and direct customers to appropriate personnel
• Assist with reports, data entry, and routine clerical duties
• Process debit/credit card requests, address changes, and check orders

Compliance & Risk Management

• Follow all bank policies, procedures, and regulatory requirements
• Verify customer identification and ensure proper documentation for transactions
• Identify and escalate suspicious or unusual activity

Qualifications

Education & Experience

• High school diploma or GED required
• Previous cash handling or customer service experience preferred
• Banking experience is a plus but not required

Skills & Abilities

• Strong attention to detail and accuracy
• Excellent customer service and interpersonal skills
• Basic math skills and ability to handle cash transactions
• Effective verbal communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills

Preferred Traits

• Reliable and dependable with strong work ethic
• Positive attitude and team-oriented mindset
• Ability to remain calm and professional under pressure
• Willingness to learn and adapt to new processes

Physical & Work Environment

• Office environment with frequent standing and customer interaction
• Ability to lift up to 40 pounds as needed
• Use of standard office and banking equipment

Additional Information

• Must comply with all bank policies, procedures, and regulatory standards
• This position may require occasional schedule flexibility based on branch needs
• Job duties may be modified at any time based on business needs

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid sick time
• Paid time off
• Volunteer time off

Work Location: In person