Part-Time Tier 2 IT Technician (Potential Opportunity for Full-Time Advancement)

Job Description:

DefinIT Solutions is seeking a reliable and experienced Part-Time Tier 2 IT Technician with strong technical skills and the ability to work independently. This position has the potential to transition into a full-time role, based on performance, reliability, and technical growth. We are looking for someone who is on the verge of Tier 3-level expertise and can confidently manage advanced support tasks with minimal supervision.

This role requires hands-on work—including climbing ladders, handling heights, accessing rooftops, and participating in various project-based assignments. Strong communication, professionalism, and customer service skills are essential, as you will interact directly with clients.

Key Responsibilities:

• Respond to and resolve escalated technical issues from Tier 1 support in a timely and efficient manner.
• Perform in-depth troubleshooting of hardware, software, and network-related issues.
• Manage, monitor, and maintain client IT infrastructures, including servers, workstations, and network equipment.
• Install, configure, and upgrade operating systems, software applications, and hardware components.
• Apply updates, patches, and security measures to ensure system integrity.
• Assist with cloud deployments, backup systems, and related solutions.
• Participate in project work, including structured cabling, equipment installs, and field work requiring ladders and roof access.
• Maintain accurate documentation of technical processes, configurations, and service activities.
• Deliver exceptional customer service and communicate clearly with clients and team members.
• Work independently and demonstrate judgment aligned with near Tier 3-level expertise.

Qualifications:

• Proven hands-on experience as a Tier 2 IT Technician in a Managed Services Provider (MSP) environment.
• Schooling does NOT count as experience—actual real-world experience is required.
• Strong understanding of Windows and Linux systems, networking protocols, firewalls, and IT infrastructure.
• Proficient in troubleshooting hardware, software, and network issues independently.
• Experience with virtualization (VMware, Hyper-V) and cloud platforms.
• Familiarity with IT security practices, tools, and monitoring systems.
• Ability to climb ladders, work at heights, and access rooftops safely.
• Strong communication skills and the ability to interact professionally with clients.
• Relevant certifications (CompTIA Network+, Security+, Azure Administrator, etc.) are a plus but not required.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Experience:

• LAN/WAN troubleshooting: 2 years (Required)
• Installing hardware or structured cabling: 2 years (Required)
• Switches/Routers/Firewall: 2 years (Required)
• Workstation Deployments: 3 years (Required)
• Windows Updates: 3 years (Required)
• Help desk: 3 years (Required)

Ability to Commute:

• Orlando, FL 32801 (Required)

Work Location: Hybrid remote in Orlando, FL 32801