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Part-Time User Support Technician

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Part-Time User Support Technician

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Job no: 495009
Work type: Springfield Campus
Location: Springfield, MO
Categories: Information Technology, Part-Time Staff

JOB TITLE: PART-TIME USER SUPPORT TECHNICIAN DEPARTMENT: INFORMATION TECHNOLOGY

SALARY RANGE: $15.00 - $15.45 per hour FLSA: NON-EXEMPT

IMMEDIATE SUPERVISOR: Assistant Director - Network Hardware & User Support

SCHEDULE DETAILS: Part-time (not to exceed 19.5 hour per week)

Position Summary

The Part-time User Support Technician is responsible for assisting faculty, students, and staff with technical issues, via phone, email, chat or in person. Major responsibilities include maintenance, software installation, and first and second-level problem resolution for computers and printers.

Essential Job

Assist faculty, staff, and students with technical issues
Install software and hardware
Answer inbound phone calls when needed
Inventory of equipment, data entry, and documentation of assets and tickets
Properly enter and manage incident and service request tickets
Maintain Information Technology and media equipment
Maintain and clean work areas and equipment
Perform other duties as assigned

Required Knowledge, Skills & Abilities

Ability to work well with others
Strong oral and written communication skills
Ability to use information technology for professional productivity (such as Microsoft Office Suite)

Preferred Knowledge Skills & Abilities

Demonstrated experience working in a help desk setting
Experience working within a collegiate setting
Experience with Colleague
One year experience troubleshooting computers, printers, and Audio/Visual

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to touch, handle, or feel; and talk or hear. The employee must be able to move around and about their area, and operate a computer as needed. Specific vision abilities required by this job include close vision.

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Advertised: 15 May 2026 Central Daylight Time
Applications close: 29 May 2026 Central Daylight Time

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