Partner Support Specialist

Are you highly organized, customer-focused, and ready to take ownership of projects from start to finish? Classic Rock Fabrication is hiring a Customer Service / Project Coordinator to join our growing team in Cranberry Township.

In this role, you’ll be the main point of contact for customers and a key link between our internal teams—making sure every project runs smoothly, on time, and with exceptional attention to detail.

What You’ll Do

As a Customer Service/Project Coordinator, you’ll play a crucial role in working alongside our business partners and internal teams to ensure a seamless experience from purchasing to production to installation. Your responsibilities will include:

• Providing exceptional customer service via phone and email.
• Supporting quoting, ordering, scheduling, installation, and post-installation inquiries.
• Generating quotes and job orders in our ERP system, Stone Profit Systems - aka SPS.
• Coordinating project details to ensure smooth operations.
• Scheduling templating and installation and assisting with billing.
• Collaborating with Strategic Account Managers to maintain strong partner relationships.

What We’re Looking For

• 2+ years of experience in customer service, design, or a related field (preferred).
• Strong communication skills with the ability to deliver information professionally—even when addressing challenges.
• A team player who thrives in a fast-paced, detail-oriented environment.
• Experience with countertops and/or cabinetry is a plus, but not required.

Why Classic Rock?

At Classic Rock Fabrication, we believe that working with our team should be as exceptional as the products we create. That’s why we live by our Core Values:

• Drive safety home
• Love what you do
• Quality creates opportunity
• We choose speed
• Make it better and fail forward
• Be kind, be true, respect the team

Want to see what it’s like to be part of the Classic Rock team? Check out our video!
https://www.youtube.com/watch?v=1KJ1qeaye_o

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. Employment offers are contingent upon a background check and drug screening.

Ready to take the next step in your career? Apply today!