Parts Customer Service Specialist

About Landscapers Supply and Hardware (affiliated with ACE Hardware and
True Value Hardware)

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.

Think you’d be a good fit?

Join the Landscapers Supply Team!

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:

ICARE
Integrity – Integrity First
Committed – Committed to People
Accountability – Accountability Mindset
Results – Results
Exceeds – Exceeds Expectations
Landscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability)

Position Summary
Our Parts & Service Specialist plays a critical role in delivering an exceptional customer experience by ensuring timely repair turnaround, accurate parts procurement, and clear communication. This role supports smooth daily operations across both departments by coordinating workflow, assisting customers, and maintaining an organized, efficient shop and parts environment.
This role is an advanced position that requires excellent communication skills with Customers and Team member. This position requires strong technical skill to find or order the correct parts. You are know by customers and team members as an expert that they can rely on to help with difficult situations
Your ability to listen and help customers in a friendly and efficient way The is key to your success. Your efficiency helps customers keep moving and reduces the wait time for other customers. You are also able to direct customers to other parts of the store for their non-part needs. Customers will specifically remember you and how well you helped them.

Key Responsibilities
Customer Service & Communication

• Serve as a primary point of contact for service customers, providing clear, friendly, and professional communication throughout the repair process.
• Assist customers and team members at the parts counter by identifying needed parts, explaining features, processing orders, and providing guidance when substitutions are required.
  

Parts Department Responsibilities

• Procure, receive, stock, and organize parts needed for repairs and customer orders.
• Transfer parts between store locations as needed.
• Maintain accurate inventory through cycle counts and organization systems.
• Assist Parts CSR team members with training, customer service, and parts lookup support.
• Service Department Responsibilities
• Match incoming parts to repair orders and prepare equipment for technicians once parts are complete.
• Perform basic non‑technical service tasks such as sharpening blades, repairing tires, or assembling equipment.
• Maintain a clean, safe, and organized shop environment, including equipment areas and tool storage.
• Operational Support
• Follow standard operating procedures for both service and parts functions to support organizational consistency.
• Communicate backorders, delays, or additional service needs to the appropriate team members.
• Assist with warranty claims, service documentation, and work order accuracy where applicable.
  

Qualifications
Required

• Experience working with equipment parts and/or service operations.
• Ability to communicate clearly and professionally with customers and team members.
• Ability to stay organized and calm in a fast‑paced environment.
• Basic mechanical knowledge of engines, parts, or small equipment.
• Physical ability to lift 50–70 lbs and perform shop‑related tasks.
• 
  Preferred

• Previous experience in outdoor power/Lawn Mower equipment and Hand held equipment or related items.
• Familiarity with parts lookup systems, vendor ordering processes, and equipment troubleshooting.

Success Measures
Examples based on leadership guidance from Accuracy and timeliness of parts procurement

• Reduced repair turnaround times
• High customer satisfaction scores
• Effective communication between parts, service technicians, and management
• Organization and cleanliness of parts and shop areas
• Meeting departmental efficiency targets and KPIs

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