Parts Department Manager/Service Dispacher

Service Dispatcher & Operations Coordinator Position Overview

We are seeking a highly organized and proactive Service Dispatcher & Operations Coordinator to join our team. This multi-faceted role is the "engine room" of our service department. You will be responsible for managing the daily schedule of our technicians, ensuring accurate data entry into our POS/tracking systems, and handling the end-to-end parts procurement process. The ideal candidate is a master of logistics who can maintain a professional, empathetic demeanor when interacting with customers.

Key Responsibilities

1. Service Dispatching & Scheduling

• Coordinate and optimize daily routes for service technicians to ensure maximum efficiency and timely arrivals.
• Act as the primary point of contact for technicians in the field, providing support for scheduling shifts or logistical hurdles.
• Manage the "Schedule Board" (physical or digital) to ensure no appointments are missed or double-booked.

2. Parts Procurement & Inventory Management

• Identify, source, and order specific replacement parts based on technician diagnostics.
• Communicate with vendors and manufacturers to resolve backorders or shipping delays.

3. Data Entry & Process Automation

• Maintain meticulous records of service calls, part numbers, and serial number histories in the POS system.
• Ensure all customer information, technician notes, and billing details are entered accurately and in real-time.

4. Customer Interaction

• Handle incoming service requests via phone and email with a focus on problem-solving.
• Manage customer expectations regarding repair timelines and part availability.
• Resolve customer disputes or concerns with professionalism and a "customer-first" mindset.

Qualifications & Skills

• Experience: 2+ years in dispatching, service coordination, or office management (Appliance or HVAC industry experience is a major plus).
• Technical Savvy: Proficiency in POS systems and data entry. Ability to quickly learn technical specifications and parts diagrams.
• Organization: Exceptional multitasking skills; you should be able to track 20+ moving parts (literally and figuratively) at once.
• Communication: Strong verbal and written skills. You must be able to translate "technical speak" into "customer-friendly" updates.
• Problem-Solving: A "find a way" attitude. When a part is backordered or a technician is running late, you have a Plan B ready.

VERY IMPORTANT: WE WILL NOT SET UP AN INTERVIEW WITH ANY CANDIDATE UNLESS THEY FOLLOW THIS FINAL STEP AFTER APPLYING ON INDEED.

EMAIL SUPPORT@LEWWHITEAPPLIANCE.COM WITH THE SUBJECT "HIRE ME" AND YOUR BEST CALL BACK PHONE NUMBER!

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person