Parts Manager

About The Role

The Parts Manager at Clearwater Marine (CWM) plays a critical role in ensuring the efficient operation of the parts department, directly impacting customer satisfaction and service quality. This position is responsible for overseeing the procurement, inventory management, and distribution of marine parts to support the service department. The Parts Manager leads a team to maintain accurate parts counter operations, optimize inventory levels, and coordinate with suppliers to ensure timely availability of parts. By managing operations effectively, the role contributes to minimizing downtime for customers’ marine equipment, enhancing overall business performance. The Parts Manager also collaborates closely with service technicians and sales teams to align parts availability with maintenance schedules and customer needs, fostering a seamless service experience.

Minimum Qualifications

• Proven experience in parts counter operations and inventory management within the automotive or marine aftermarket industry.
• Strong knowledge of marine parts relevant to marine maintenance and industry.
• Demonstrated ability to manage operations and lead a team effectively.
• Familiarity with service department workflows and coordination.
• Proficient in inventory management software and basic business computer applications.
  
  

Preferred Qualifications

• Experience working in a marine or automotive dealership environment.
• Certification or training in marine parts management or related fields.
• Knowledge of tire inventory and sales management.
• Strong negotiation skills with suppliers and vendors.
• Experience with advanced inventory control systems and data analysis tools.
  
  

Responsibilities

• Manage daily parts counter operations, ensuring excellent customer service and accurate transaction processing.
• Oversee inventory management, including ordering, receiving, stocking, and tracking automotive and marine parts and tires.
• Coordinate with suppliers and vendors to negotiate pricing, delivery schedules, and resolve supply issues.
• Lead and train parts department staff to maintain high standards of product knowledge and customer interaction.
• Collaborate with the service department to forecast parts demand and support maintenance and repair activities.
• Maintain accurate records of parts usage, inventory levels, and sales to optimize stock and reduce excess.
• Implement operational procedures to improve efficiency and compliance with company policies and industry standards.
• Analyze sales trends and inventory data to make informed purchasing decisions and improve profitability.
  
  

Skills

The required skills such as parts counter expertise and inventory management are essential for daily tasks like processing customer orders, maintaining stock accuracy, and ensuring parts availability. Operations management skills enable the Parts Manager to streamline workflows, lead the team effectively, and coordinate with other departments to meet service demands. Knowledge of the automotive aftermarket and spare parts allows for accurate identification and sourcing of components critical to vehicle and marine equipment maintenance. Skills in managing tires and automotive parts support the department’s ability to meet diverse customer needs efficiently. Preferred skills, including supplier negotiation and advanced inventory control, enhance the manager’s capability to optimize costs and improve overall department performance.