Parts Research Analyst

Remote Type:

On-site

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses

• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)

• 401(k)

• Training and Tuition Reimbursement

• Work/Life Balance

• Paid Holidays and Time Off

• Health and Wellness Benefits

• Tool Benefits, PPE/Uniforms, Safety Boot Program

• Life and Short Term Disability paid for by company

POSITION PURPOSE:
The Parts Research Analyst provides customer service for the Parts Operation Center or assigned location. This role interfaces with internal and external customers and Field Operations. Ensures all Sammons standards are adhered to and executed consistent with company direction.

PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, supplies and branches using applicable tools and established processes
2. Prepare quotes and order requests based on equipment type
3. Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery
4. Maintain accurate records of invoices and support documents across multiple interfaces
5. Enter all pertinent data into the Company’s systems
6. Receive inbound calls for industrial equipment parts inquiries.
7. Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche
8. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Job Details

Pay Type:

Hourly