Parts Service and Fleet administrator (Wage plus Commission!)

Parts, Service and Fleet Maintenance Office Assistant

Parts and Warranty Bonus and Commission

H&H Marine of San Diego

Job Overview

H&H Marine of San Diego are seeking a full-time help in the Parts/Service/Fleet departments to support growing operations. The ideal candidate is detail-oriented, well-organized, responsible, and offers exceptional customer service. This role is an addition to the team and will assist with parts management, administrative duties, and help establish new systems as the business grows.

Key Responsibilities

• Provide friendly and efficient customer service at the parts counter
• Handle all shipping and receiving for parts department
• Process incoming and outgoing calls, assist customers, and fulfill their needs promptly
• Perform administrative tasks including scanning, electronic filing, data entry, and invoicing in the form of RO (repair orders)
• Handle warranty registrations and claim submissions
• Maintain boat registrations, insurance, and related documents for rental fleet
• Title clerk and DMV visits
• Assist with billing, and accounts receivable/payable as needed
• Support the Fleet Operations Manager with various tasks and projects
• Inventory Control - Follows back-orders closely to ensure prompt delivery upon receipt. Notifies customer/service upon receipt of back-ordered items. Works directly with manufacturers’ order analysts to expedite back-ordered parts. Notifies supervisor of any problems with delays in deliveries
• Inventory Control - Maintains a balanced inventory consistent with the requirements of the service department, commercial and wholesale accounts, and over the counter sales
• Pricing Awareness - Assists in establishing pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Assist in the overseeing of operation in the "yard".

Qualifications & Skills

• High school diploma or GED required; higher education preferred
• Valid driver's license
• 2 years of Dealer Management System experience, special emphasis to candidates with Lightspeed experience.
• 1+ year experience with Microsoft Word; proficiency with Microsoft Office Suite required
• Strong computer and grammar skills, ability to multi-task, detail-oriented, and organized
• Excellent communication and customer service skills
• Ability to maintain confidentiality and a high level of accuracy
• US work authorization required
• Willingness to learn and grow with the company
• Ability to pass a pre-employment background check

Compensation & Benefits

• Hourly wage: $28+ depending on experience
• Full-time position (40 hours per week, Monday to Friday, 8-hour shifts)
• 401(k) with match (eligible after 12 months)
• Opportunities for growth in a family business environment
• All applications handled confidentially

Additional Information

• On-site position, not remote
• Probationary period of 60 days with performance review and possible pay increase

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k) matching

Work Location: In person