Parts & Service Assistant

Description:

What's in it for you?

• Mon-Fri 8am-5pm
• Medical, Dental, Vision, HSA
• Profit Sharing
• 401K with match
• Paid Time off & Holidays
• Life, long-term and short-term disability Insurance
• Clean and safe work environment.

The Parts & Service Admin is responsible for assisting customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints for immediate resolution.

1. Invoke Indexing.

2. Monthly proposal report.

3. Enter and track warranty invoices.

4. Place warranty orders as needed.

5. Return warranty items as needed.

6. Process warranty credits as received.

7. Gather startup paperwork and build startup folders.

8. Review startup paperwork for accuracy.

9. Assist the Head of Training with scheduling training activities.

10. Assist the Parts Specialist as needed.

11. Assist the Service Administrator as needed.

12. Order office supplies & coffee as needed.

13. Perform additional duties as assigned.

14. Perform other duties as assigned.

Requirements:

Required Skills & Abilities:

• Proficiency in Outlook, Excel, and Word.
• Effective and efficient time-management and organizational skills.
• Learn and utilize all active portals.
• Excellent critical thinking, problem-solving ability, and attention to detail.
• Ability to manage multiple projects and priorities at the same time while meeting deadlines.
• Interpersonal skills, with the ability to establish effective professional relationships with employees and vendors.
• Excellent written and verbal communication skills.

Education & Experience:

• High school diploma or equivalent required.
• Diploma in relevant vocational training or successfully completed related apprenticeship.
• Three years of experience in parts and service preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 30 pounds at a time.
• Must be able to climb ladders and stairs.
• Frequently required to stand; walk; push; pull; reach with hands and arms; stoop; kneel; and crouch.