Parts & Service Associate

Job Title: Parts and Service Assistant

Department: TrailersPlus Lot Operations

Reports To: Assistant Store Manager

Status: Hourly plus bonus

SUMMARY

The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department. The

position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and

models, and preparing products for presentation and demonstration. PSA’s assist in maintaining a clean and safe facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include, but are not limited to the following:

• Daily inspection of trailers on the lot for safety and quality control.
• Perform daily processes that include parts, service work, inventory control as directed by store management.
• Service, parts/accessories installations, and warranty work.
• Assist will all deliveries of trailers, parts, and supplies and submit paperwork to management for review.
• Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote

safety, security, and a professional appearance as directed by store management.

• Work strategically and collaboratively with store management.
• Attend and participate in all required team and company meetings.
• Assist with warranty, repair, facility, and equipment problems.
• Assist Store Management team in trailer sales, as needed (sale license required in some states).
• Performs other duties as assigned.
• Ability to operate forklift and tractor. (Company certification required)
• Ability to operate power tools and welding equipment. (Company certification required)

SKILLS

• Time management
• Ability to solve basic problems, communicate properly, handle and diffuse difficult situations
• Troubleshooting
• Attention to detail
• Strong mechanical ability
• Quality customer service

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Requires a high school diploma or equivalent.

LANGUAGE SKILLS

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure

manuals. Also important is the ability to write occasional reports and correspondence and to speak effectively with customers

or employees. Spoken fluency in Spanish is a plus.

MATHEMATICAL SKILLS

Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

circumference, and volume. The PSA must also be able to apply concepts of basic algebra and geometry as needed.

COMPUTER SKILLS

Knowledge of on-line computer systems is helpful but not required for successful completion of the PSA job responsibilities

and assignments. Basic keyboarding skills are also beneficial for efficiency.

REASONING ABILITY

Must be able to communicate and assist in the resolution of practical problems dealing with a variety of concrete variables in

situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions

furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently

required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift

50-75 lbs, and climb ladders.

WORK ENVIRONMENT

The characteristics of the work environment described here are representative of those an employee would encounter while

performing the essential functions of this job.

The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance

of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as

described in MSDS documents.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential

functions upon request.

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