Part–Time Community Representative for Uplands Master Plan Community

POSITION SUMMARY:

Uplands by Tarragon, our master-planned community, is seeking an enthusiastic part-time Community Representative to join our team. In this role, you will help share the vision and story of our growing new home community with both visitors and homeowners. The position will be based at the Club at Uplands, the heart of the community and prospect engagement.

The Club at Uplands serves as a gathering space for current homeowners and prospective homebuyers, showcasing the Uplands vision through interactive experiences, including a digital map, curated displays, and personal interactions with our Community Representatives. This setting allows buyers to experience the community firsthand while connecting with the Uplands brand.

Our Community Representatives provide a welcoming hospitality experience, guiding visitors through their homebuying journey, connecting with current residents, and helping to create a vibrant and welcoming Uplands community. They share more about the neighborhood, encourage prospects to discover the best home for their lifestyle, and foster meaningful resident connections. In this position, you will be the human touchpoint for the Uplands brand while also supporting on-the-ground marketing and community engagement.

PRIMARY FOCUS

Deliver an exceptional customer experience at the Club at Uplands while bringing the Uplands brand to life for both prospective buyers and current residents.

ABOUT THE COMMUNITY:

Uplands is a new, active, vibrant community, rooted in the quiet confidence of Mt. Rainier and the beauty of the Pacific Northwest. Our focus is on creating a healthy, inclusive environment that connects residents to one another and to nature, providing a balanced, elevated lifestyle on South Hill. Uplands is designed to foster a sense of community, with quality and intention at every touchpoint.

Learn more about Uplands: https://uplandscommunity.com/

POSITION DUTIES AND RESPONSIBILITIES:

Community Engagement

• Responsible for daily opening and closing procedures of the Club at Uplands.
• Curate displays, signage, and supplies to ensure a high-quality environment.
• Serve as the “face of Uplands” at the Club, model homes, and community events.
• Guide visitor experiences with warm, professional customer service.
• Provide Club tours for prospective homebuyers.
• Connect with current homeowners to foster community, support resident engagement, and help create a vibrant Uplands community.

Marketing Execution

• Collaborate with the HOA team and Uplands Marketing Team to plan and manage Uplands events.
• Assist with community events (on- and off-site), including logistics, vendor coordination, and guest relations.
• Assist in content creation for social media and the website.

Builder & Data Support

• Support on-site builder representatives, ensuring seamless day-to-day interactions, while escalating key insights to the Uplands team.
• Collect and report sales/traffic data in a timely manner, communicating weekly trends to the Uplands Marketing Team.
• Maintain accurate sales team contact lists for each builder.

Administrative & HOA Support

• Manage administrative tasks, supply orders, and HOA coordination.
• Maintain builder product knowledge and updated team contacts.
• Oversee the food and beverage program at the Club.
• Manage inventory and delivery of homebuyer welcome gifts.

QUALIFICATIONS:

• The position is part-time - 24 hours a week from 9:00 a.m. to 6:00 p.m.
• This is a fully on-site role at the Club at Uplands.
• Availability to work weekends and holidays (when necessary), with an average of 24 hours per week.
• Warm, welcoming demeanor with strong energy and excellent customer service skills and a love of hospitality.
• Excellent oral and written communication skills.
• Detail-oriented with the ability to multi-task.
• Proficiency in Windows, Microsoft Office Suite, and Internet-based applications. CRM experience is a plus, as well as the ability to learn new software.
• A college degree is preferred or equivalent work experience.
• 1–2 years of customer service experience in high-end resort, real estate, or retail environments, with a focus on delivering exceptional customer service.
• A background in marketing or sales is a plus.

Job Type: Part-time

Pay: $23.00 - $25.00 per hour

Application Question(s):

• This position requires 24 hours per week from 9:00 AM to 6:00 PM, includes weekend availability, and is fully on-site at the Club at Uplands in Puyallup, WA. Please confirm your availability for this schedule and describe any constraints.
• This role requires regular weekend availability. Please describe your availability to work weekends.
• Please describe your customer service experience in high-end resort, real estate, retail, or hospitality environments, including the length of time in these roles.
• Please describe a time when you delivered exceptional customer service in a hospitality or high-end retail environment. What made the experience memorable for the customer?
• Please describe your proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet-based applications. Include any experience with CRM systems.
• What attracts you most to working as a Community Representative for a master-planned residential community?

Work Location: In person