Passenger Service Agent

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Essential Duties and Responsibilities-Passenger Service Agent

Electronic check-in of passengers for international travel

Verification of documents for international and domestic flights

Assign passenger seats.

Ensure correct boarding passes are provided to each passenger for the assigned flight.

Verify ticket and seat reservations.

Match manifest to on-board count

Announce arrivals and departures as necessary.

Provide information to passengers/customers as requested.

Connect/disconnect Jetway/stairs as necessary.

Assist with baggage tagging and baggage claim reports.

Maintain current knowledge of all flight times during designated shift.

Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers

Performing other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.

Possess a high school diploma or GED equivalent.

Excellent communication and interpersonal skills

Possess basic computer literacy.

Ability to stand, bend, stoop, and walk for extended periods of time.

Push, pull, lift, and load up to 70 pounds.

Exceptional customer service skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

shift hours: 3:00pm-7:45pm
hourly rate $16.00

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.