Passenger Service Supervisor

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

Supervisor responsibilities include:

• Establish and maintain effective communication with all airline customers to best assess their needs.
• Proactively serve as liaison between dnata and all airline customers in resolving customer issues.
• Plan and monitor Passenger Service labour and operational expenses, as well as other relevant financial activity.
• Ensure station operates in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.
• Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations.
• Direct a management and supervisory staff responsible for the primary business functions at the Station.
• Direct and participate in the acquisition, training, and onboarding of team members.
• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
• Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
• Encourage employee suggestions and involvement in the improvement and growth of the Station.
• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
• Develop new business plans with capital requirements and anticipated performance.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Related duties as assigned.

Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years of airline/aviation related experience and/or training.
• Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures.
• Effective communication skills.
• Analytical and organizational skills.
• Proficient in Microsoft Office.
• Must be comfortable working nights, weekends, and holidays.
• Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
• Travel as required.