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PASSENGER SERVICES SUPERVISOR/COORDINATOR (PRM)

NOW HIRING - Passenger Services Supervisor / Coordinator

Job Title: Passenger Services Supervisor / Coordinator
Department: Operations
Location: St. Louis Lambert International Airport (STL), St. Louis, MO
Pay Rate: $18.95 per hour
Company: Huntleigh USA

URGENT HIRING – IMMEDIATE OPENING

Huntleigh USA is actively seeking a Part-Time Passenger Services Supervisor / Coordinator to support operations at St. Louis Lambert International Airport (STL). This is a critical leadership role responsible for overseeing shift operations, ensuring compliance, and maintaining service excellence in a fast-paced airport environment.

Candidates must be available for evening part-time shifts and demonstrate strong leadership, communication, and organizational skills.

SHIFT INFORMATION

Part-Time Position
Shift: 7:30 p.m. – 9:30 p.m.
Open availability required, including weekends and holidays as needed

POSITION SUMMARY

Responsible for the day-to-day activities of a specific shift operation. This includes managing employee performance, ensuring accuracy of attendance and timekeeping, effectively coordinating workload, and properly utilizing company and client vehicles and equipment. All discrepancies must be reported to the Operations Manager and/or General Manager.

DRESS CODE REQUIREMENTS

  • Business-appropriate professional attire or company-issued uniform
  • Clean, neat, and well-groomed appearance at all times
  • Security identification badge must be visible at all times while on duty
  • Closed-toe, safe, and appropriate footwear required
  • No excessive or unprofessional accessories permitted

QUALIFICATIONS

Education and Experience

  • High School diploma or equivalent required
  • Prior supervisory or management experience in a shift-based environment required
  • Strong verbal and written communication skills
  • Must have reliable cell phone and transportation

Physical & Personal Requirements

  • Ability to sit, stand, bend, and lift throughout shift
  • Ability to professionally interact with employees, clients, and the public
  • Must maintain strict confidentiality at all times
  • Must pass pre-employment and random drug testing
  • Must complete criminal background check and obtain security-sensitive badge
  • Must be authorized to work in the United States
  • Must be able to read, understand, and communicate instructions in English
  • Must be able to resolve conflict situations professionally

PERFORMANCE RESPONSIBILITIES

  • Perform duties of subordinate employees when necessary
  • Monitor and manage shift operations and employee performance
  • Schedule personnel daily and submit to Operations leadership
  • Approve and monitor overtime usage with proper authorization
  • Audit employee timekeeping and attendance records for accuracy
  • Ensure compliance with company policies, client requirements, and government regulations
  • Communicate effectively with staff, clients, and management
  • Identify and report safety hazards or equipment issues immediately
  • Respond to incidents and escalate urgent matters appropriately
  • Provide clear direction, coaching, and corrective feedback to staff
  • Maintain accurate reports, training records, and documentation
  • Conduct quality assurance checks to ensure client compliance standards are met
  • Ensure gates and operational assignments are properly staffed and on time
  • Track employee location and activity as required (15-minute intervals)
  • Prepare and submit accurate shift reports 30–60 minutes prior to end of shift
  • Maintain professionalism and leadership presence at all times
  • Address employee concerns privately and professionally
  • Attend required meetings and training sessions
  • Perform additional duties as assigned

WORK ENVIRONMENT

This role operates in a fast-paced airport environment with constant coordination between employees, clients, and operational leadership. Strong leadership presence, attention to detail, and accountability are essential.

WHY JOIN HUNTLEIGH USA

  • Competitive hourly pay
  • Part-time evening schedule
  • Opportunity to grow within airport operations
  • Hands-on leadership role in aviation services
  • Supportive, team-oriented environment

Huntleigh USA is an equal opportunity employer. We are committed to maintaining a professional, safe, and compliant workplace.

Apply today for immediate consideration https://www.paycomonline.net/v4/ats/web.php/portal/394E02EE263E77F6A1B1F5DDB893800A/jobs/198045

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