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PASSENGER SERVICES SUPERVISOR/COORDINATOR (PRM)

NOW HIRING - Passenger Services Supervisor / Coordinator

Job Title: Passenger Services Supervisor / Coordinator
Department: Operations
Location: St. Louis Lambert International Airport (STL), St. Louis, MO
Pay Rate: $18.95 per hour
Company: Huntleigh USA

URGENT HIRING – IMMEDIATE OPENING

Huntleigh USA is actively seeking a Part-Time Passenger Services Supervisor / Coordinator to support operations at St. Louis Lambert International Airport (STL). This is a critical leadership role responsible for overseeing shift operations, ensuring compliance, and maintaining service excellence in a fast-paced airport environment.

Candidates must be available for evening part-time shifts and demonstrate strong leadership, communication, and organizational skills.

SHIFT INFORMATION

Part-Time Position
Shift: 7:30 p.m. – 9:30 p.m.
Open availability required, including weekends and holidays as needed

POSITION SUMMARY

Responsible for the day-to-day activities of a specific shift operation. This includes managing employee performance, ensuring accuracy of attendance and timekeeping, effectively coordinating workload, and properly utilizing company and client vehicles and equipment. All discrepancies must be reported to the Operations Manager and/or General Manager.

DRESS CODE REQUIREMENTS

Business-appropriate professional attire or company-issued uniform
Clean, neat, and well-groomed appearance at all times
Security identification badge must be visible at all times while on duty
Closed-toe, safe, and appropriate footwear required
No excessive or unprofessional accessories permitted

QUALIFICATIONS

Education and Experience

High School diploma or equivalent required
Prior supervisory or management experience in a shift-based environment required
Strong verbal and written communication skills
Must have reliable cell phone and transportation

Physical & Personal Requirements

Ability to sit, stand, bend, and lift throughout shift
Ability to professionally interact with employees, clients, and the public
Must maintain strict confidentiality at all times
Must pass pre-employment and random drug testing
Must complete criminal background check and obtain security-sensitive badge
Must be authorized to work in the United States
Must be able to read, understand, and communicate instructions in English
Must be able to resolve conflict situations professionally

PERFORMANCE RESPONSIBILITIES

Perform duties of subordinate employees when necessary
Monitor and manage shift operations and employee performance
Schedule personnel daily and submit to Operations leadership
Approve and monitor overtime usage with proper authorization
Audit employee timekeeping and attendance records for accuracy
Ensure compliance with company policies, client requirements, and government regulations
Communicate effectively with staff, clients, and management
Identify and report safety hazards or equipment issues immediately
Respond to incidents and escalate urgent matters appropriately
Provide clear direction, coaching, and corrective feedback to staff
Maintain accurate reports, training records, and documentation
Conduct quality assurance checks to ensure client compliance standards are met
Ensure gates and operational assignments are properly staffed and on time
Track employee location and activity as required (15-minute intervals)
Prepare and submit accurate shift reports 30–60 minutes prior to end of shift
Maintain professionalism and leadership presence at all times
Address employee concerns privately and professionally
Attend required meetings and training sessions
Perform additional duties as assigned

WORK ENVIRONMENT

This role operates in a fast-paced airport environment with constant coordination between employees, clients, and operational leadership. Strong leadership presence, attention to detail, and accountability are essential.