Patient Access Specialist

About Hoskinson Health & Wellness

Hoskinson Health & Wellness Clinic is a patient-centered healthcare clinic proudly serving Gillette and the surrounding community. Our mission is simple: to provide high-quality, compassionate care that helps our patients feel heard, supported, and empowered in their health journey.

We believe healthcare works best when it’s personal. Our team takes the time to build real relationships with patients, focusing not just on symptoms, but on the whole person. From preventive care to ongoing treatment, we strive to create a welcoming environment where patients feel comfortable and confident in the care they receive.

Just as we care deeply about our patients, we care about the people who make our clinic what it is—our team. At Hoskinson Health & Wellness, we value collaboration, integrity, and continuous learning. We are committed to creating a supportive workplace where team members are respected, encouraged to grow, and given the tools they need to succeed.

If you’re passionate about patient care, value teamwork, and want to make a meaningful impact in a close-knit community, Hoskinson Health & Wellness Clinic is a place where your work truly matters.

At Hoskinson Health & Wellness Clinic, we believe taking care of our team is just as important as taking care of our patients. That’s why we’re proud to offer an award-winning benefits package designed to support your health, your family, and your future.

Our benefits go beyond the basics. We offer competitive compensation, comprehensive health coverage, paid time off, and additional perks that promote work-life balance and overall well-being. We understand that when our team members feel supported, valued, and secure, they can bring their best selves to work every day.

Beyond benefits, you’ll find a workplace culture built on respect, collaboration, and service excellence. We foster an environment where your contributions matter, your voice is heard, and your professional growth is encouraged.

When you join Hoskinson Health & Wellness, you’re not just accepting a job—you’re becoming part of a team that invests in you and recognizes the important role you play in caring for our community.

About the Role

The Patient Access Specialist performs a variety of administrative duties and serves as the first point of contact for patients entering the clinic system. This position is responsible for ensuring a smooth and efficient intake, registration, and scheduling process while maintaining accurate patient records and insurance verification. The Patient Access Specialist supports patient access to care by providing exceptional customer service, coordinating scheduling needs, verifying insurance coverage, and maintaining compliance with healthcare privacy regulations. This role works closely with providers, nursing staff, and administrative personnel to ensure accurate patient information and efficient clinic operations.

Key Responsibilities

• Greet and assist patients during the registration process by collecting and verifying personal and insurance information.
• Schedule patient appointments, procedures, and tests while coordinating physician availability and patient preferences.
• Verify and document patient insurance coverage to support accurate billing and reimbursement processes.
• Maintain and update patient medical records while ensuring compliance with privacy Patient Access Specialist Job Description 1 regulations such as HIPAA.
• Provide patients with information regarding financial responsibilities, including co-pays, deductibles, and available payment options.
• Enter patient information accurately into the electronic health record (EHR) system and other administrative databases.
• Provide excellent customer service by addressing patient inquiries, concerns, and complaints and guiding patients regarding clinic policies and procedures.
• Collaborate with healthcare providers, nursing staff, and other administrative personnel to improve the efficiency of patient access processes.
• Stay current with healthcare regulations and compliance standards, particularly those related to patient registration and information security.
• Adhere to departmental policies and procedures.
• Perform other duties as assigned.

Qualifications

Required: High school diploma or equivalent.

Experience

• Three (3) or more years of customer service experience required.
• Experience in healthcare registration, scheduling, insurance verification, or patient access functions preferred.

Skills & Competencies

• Physical, sensory, and cognitive abilities sufficient to perform essential job functions.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency in electronic health record (EHR) systems and other healthcare software applications.
• Knowledge of insurance verification processes and medical billing procedures.
• Understanding of patient privacy laws and regulations, including HIPAA compliance requirements.
• Strong attention to detail and organizational skills. Patient Access Specialist Job Description 2
• Ability to work effectively in a fast-past-paced, high-stress environment while maintaining professionalism and accuracy

Work Environment & Physical Requirements

• Primarily sedentary, office-based work with occasional lifting up to 10 pounds

• Repetitive hand and finger motion using computers and office equipment
• Professional clinic/office environment with some exposure to varied conditions

• Ability to work designated full-time shifts

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental, vision, STD, LTD, and Life Insurance coverage.

• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.

• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!

• PTO: Benefit from generous PTO policy.

• Professional Development: Hoskinson Health & Wellness Clinic supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval.

Equal Opportunity Employer

Hoskinson Health & Wellness Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations are available upon request during the application or interview process.