Patient Access Specialist - Clinic

To provide excellent customer service during the patient access/intake process according to established hospital/clinic procedures. The Patient Access Specialist (PAS) executes patient access through the continuum of the revenue cycle that supports patient safety, efficiency, cost reduction and service improvement. Patient Access includes the patient’s pre-encounter, encounter and post-encounter which include accurate and efficient patient registration, insurance verification, scheduling, and pre-service collections in compliance with payer and facility rules and regulations.

• Medical Terminology desired; ability to communicate over the telephone; excellent customer service skills.

• Must be able to interpret complex documents related to insurance benefits.

• Must be able to read and understand physician’s orders.

• Requires judgement to accurately establish patient identity, assign insurance information according to payer and facility guidelines, associate orders with scheduled services, and transcribe physician orders.