Join a team of representatives that is dedicated in making a difference in others lives by assisting patients in resolving medical debt. We work as a team in providing the patient with all the information and resources they may need to understand their situation and overcome their medical bills.

Patient Account Representative (PAR)

About the Role

As a Patient Account Representative (PAR), you’ll play a key role in helping patients resolve their medical accounts. This is a customer-focused position where you’ll provide support, answer questions, and guide patients through their payment options with professionalism and care. If you enjoy problem-solving, communicating with people, and working in a supportive team environment, this is a great opportunity for you!

What You’ll Do

• Take inbound and outbound calls to assist patients with account questions.

• Explain balances, payment options, and financial responsibilities clearly and professionally.

• Negotiate payment arrangements and process payments accurately.

• Update patient information and maintain accurate account records.

• Collaborate with team members and other departments to resolve account issues.

• Meet performance goals while providing excellent customer service.

What We’re Looking For

• Strong customer service and communication skills.

• Ability to multitask, stay organized, and thrive in a fast-paced environment.

• Comfortable using computer systems and phone platforms.

• Professional, positive, and team-oriented attitude.

Qualifications

• High School Diploma or GED required.

• Prior medical office or healthcare experience is a plus (but not required).

• Training is provided—bring your motivation and willingness to learn!

Why Join Us?

• Competitive hourly pay with opportunities for growth.

• Monthly incentives and KPI bonuses for top performers.

• Supportive team environment with mentorship and training opportunities.

• Make a meaningful difference by helping patients navigate financial challenges.

Compensation

• Starting $16/hour and ranging up to $21/hour (Job typically starts at $16)
• Monthly incentives based on Key Performance Indicators’

If you’re ready to join a team where your work truly helps others, apply today to become a Patient Account Representative!