Patient Account Specialist

General Summary

• Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manner and accept payments.

Minimum Qualifications

Required Licensure or Certification

• None required.

Required Length and Type of Experience

• Minimum 1 year of billing or registration experience, preferably in a hospital setting.

Education, Knowledge, Skills and Abilities

• High school graduate or equivalent.
• Possess computer system knowledge.
• Knowledge of healthcare patient accounting and healthcare insurance coverage.
• Previous customer service experience preferably in a hospital or medical setting.
• Confidential and good communication skills, both verbal and written.
• Proper use of standard office equipment.

Required Physical and Environmental Demands

• Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.

Responsibilities

• Verify patient insurance and update the registrations.
• Take payments and answer questions from patients who walk in to the office.
• Identify problem accounts, investigate and corrects errors to patient accounts.
• Maintain an understanding of third-party billing regulations.
• Carry out job duties in full compliance with ARMC’s Corporate Compliance Program and Code of Conduct.
• Perform other duties as assigned by management.