Patient Accounts Financial Representative

This opening is for a 40 per week day shift position.

The Patient Accounts Financial Representative is responsible for screening patients for payment resources and counseling patients on their personal financial responsibilities and making them aware of resources that may be available to assist them. They will give assistance in the application of those resources. The Patient Accounts Financial Representative will also be responsible for answering patient calls, walk-ins, and correspondence related to patient billing, while using proper customer service protocol. To resolve a patient billing issue, it may be necessary to make outbound calls to an Insurance company, Attorney, Doctor, Department Directors, etc. You will be required to ask patients to pay their bill or set up a payment plan. Your role is to improve cash flow and reduce bad debt receivables while providing good customer service.

Experience and Education:

• Knowledge of the Microsoft office suite
• Knowledge of standard office equipment (copier, fax machine)
• Ability to type and use a 10 key

Minimum:

• Experience in clerical or customer service

Knowledge/Skills/Required Abilities

• Personal technology device to download DUO application to enable access to hospital email by multi-factor authentication.
• Displays good organizational skills and utilizes time wisely.
• Maintains a neat and orderly work environment.
• Completes assigned tasks in a timely manner and seeks additional work upon completion of assignments.
• Displays attention to detail and accuracy of tasks
• Demonstrates good communication skills and empathy
• Willingly shares information and resources with co-workers.
• Takes the time to explain and exchange information with customers.
• Maintains composure under stress and continues to work effectively.
• Discusses personal, patient, and staff-related issues in a confidential manner and in the appropriate location and follows Hospital policy concerning Confidentiality.
• PC skills – demonstrates proficiency in Microsoft Office applications and others as required
• Treats customers in an ethical manner, respects the dignity and individuality of customers. Demonstrates commitment to customers by putting their well-being before personal, financial, or procedural concerns.
• Work independently.