Patient Accounts Representative I

This position provides basic support for various business office functions including data entry.

Duties

The Patient Accounts Representative I is expected to perform position-related duties, which include, but are not limited to:

· Maintain patient confidentiality at all times.

· Maintain positive interpersonal relations in dealing with patients, patients’ families, coworkers, physicians, and visitors at PMC.

· Share information appropriately and in a timely manner.

· Receive cash from patients, process payments received in the mail.

· Code and post payments and maintain required records, reports and files.

· Prepare the bank deposits and prepare and balance daily cash control sheets.

· Control and balance petty cash and cash from vending machines.

· Deliver daily balance sheets to administration.

· Post payments to the General Ledger as necessary and as directed by Accounting Manager for COBRA, outside income, rent payments, etc.

· Deliver cash and deposits to the bank.

· Order change from the bank.

· Assist patients with questions regarding their accounts.

· Assist with researching accounts.

· Call patients to make payments arrangements.

· Prepare production billings for visiting consulting physicians and submit billings for physician outside production.

· Transcribe data from source documents and enter into computer files, including billing/charge information.

· Screen and review source documents at times of entry for proper completion and accuracy.

· Return documents in error to appropriate individuals for proper completion.

· Print daily reports to review output for accuracy of data entry.

· Program terminal function keys to perform specific operations to simplify data entry.

· Participate in activities which identify opportunities for improvement and communicate these opportunities to supervisor.

· Actively participate in the resolution and implementation of decisions/improvements as requested.

· Attend department meetings.

· Assist with verifying and communicating new referral numbers to insurance companies, specialists, and other providers.

· Alert supervisor of hardware or software problems.

· Back up and close computer files on a daily basis, logging as appropriate.

· Assist with registering new patients after verifying patient status on computer inquiry.

· Update financial information as indicated.

· Assist with statement and insurance processing.

· Plan and complete assigned activities in an organized and cost-effective manner.

· Participate in professional development activities.

· Track budget accounts/payments on a monthly basis.

· Copy records for Vocational Rehabilitation, bill Vocational Rehabilitation for copies, and keep account balanced.

· Perform other duties and assist other PMC staff as required.

Job Specifications

Education/Certification

· High school diploma or GED.

· Experience in Medical Clinic Business Office preferred.

· Experience with customer relations and customer billing preferred.

Skills/Abilities

· Skill in organizing and reporting data that is accurate, complete, and accessible to other health care team members.

· Understand the need for and evidence consistent respect for patient confidentiality.

· Ability to maintain composure in stressful situations.

· Knowledge of computer operator functions, including terminology and equipment.

· Skill in performing repetitive duties of operating CRT.

· Ability to follow specific instructions and set procedures to transfer data into computer.

· Ability to work to precise and established standards of accuracy to enter data at high rate of speed.

· Ability to establish effective working relationships with computer users and staff members.

· Ability to communicate clearly.

· Familiarity with ICD-9 and CPT coding, and medical terminology.

· Ability to interpret billing procedure changes and assimilate information to computer entry requirement.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person