Patient Accounts Specialist

This opening is for a 40 hour per week day shift position.

The Patient Account Specialist is responsible for the prompt billing and follow up of Insurance Claims in order to expedite payments; monitors and prevents accounts from aging past timely filing; resolves Credit Balances while meeting Federal and State regulations. Identifies trends and communicates those to appropriate staff members for resolution. Provides customer service to patients regarding billing.

Experience and Education:

• Knowledge of the Microsoft office suite
• Knowledge of standard office equipment (copier, fax machine)
• Ability to type and use a 10 key
• Knowledge of Medical and insurance terminology, such as cpt and diagnosis codes.

Minimum:

• 1-2 years of experience in medical Billing/Follow up for a facility, medical clinic or doctor’s office.

Knowledge/Skills/Abilities Required

• Personal technology device to download software application to enable access to hospital email by multi-factor authentication.
• Displays good organizational skills and utilizes time wisely.
• Maintains a neat and orderly work environment.
• Completes assigned tasks in a timely manner and seeks additional work upon completion of assignments.
• Displays attention to detail and accuracy of tasks
• Demonstrates good communication skills and empathy
• Willingly shares information and resources with co-workers.
• Takes the time to explain and exchange information with customers.
• Maintains composure under stress and continues to work effectively.
• Discusses personal, patient, and staff-related issues in a confidential manner and in the appropriate location and follows Hospital policy concerning Confidentiality.
• PC skills – demonstrates proficiency in Microsoft Office applications and others as required
• Treats customers in an ethical manner, respects the dignity and individuality of customers. Demonstrates commitment to customers by putting their well-being before personal, financial, or procedural concerns.