Patient Accounts Supervisor

Rapid City Medical Center is seeking a detail-oriented, customer-focused individual to join our Business Office in a full-time Patient Accounts Supervisor role. This vital position plays a key role in supporting patients and staff by providing clear, accurate, and compassionate assistance with billing-related inquiries—all while delivering exceptional customer service.

Who We Are

Rapid City Medical Center is a physician clinic dedicated to excellence, choice, and patient-centered care. We prioritize building strong relationships with our patients, partnering with them throughout their health journey. Our team of 90 physicians and advanced practice providers, supported by over 400 employees, combines leading-edge technology with medical expertise to ensure efficient and effective appointments and smooth insurance interactions.

We thrive on collaborating with smart, compassionate individuals. Our work can be challenging, but we are motivated by serving our families, friends, and community in meaningful ways. We value work-life balance and career satisfaction, offering competitive wages, exceptional benefits, and a workplace where you can feel proud of your contributions.

ESSENTIAL FUNCTIONS:

• Recruit, train, and lead staff to ensure efficient utilization of resources, including implementation of performance incentives, recognition programs, and disciplinary actions as needed.
• Foster professional development for self and team members.
• Collaborate with Business Office teams and clinic departments to achieve collection goals.
• Work closely with all team members to ensure patient concerns are addressed professionally and promptly.
• Promote excellence in customer service through clear, effective communication with patients and internal departments.
• Oversee timely and professional handling of all claim balances, including claim submissions, patient statements, and collection account processes.
• Monitor trends in claim denials and processing. Promptly report any concerns related to potential fraud, abuse, or overpayments.
• Collaborate closely with all revenue cycle management to ensure that errors are communicated in a timely manner.
• Continuously train and monitor staff to ensure comprehensive understanding of RCMC’s financial policies and Business Office workflows.
• Track and report team productivity to ensure performance standards are met consistently.
• Conduct regular audits of team activities to ensure accuracy and compliance.
• Ensure full compliance with HIPAA guidelines across all teams.
• Oversee the professional and timely processing of medical record requests.
• Uphold confidentiality of patient, staff, and organizational information.
• Perform additional duties as assigned.

EDUCATION & EXPERIENCE:

• High school degree or equivalent.
• Experience with supervising staff.
• Minimum of four years of experience within a medical office setting.
• Preferred experience in working directly with patients regarding benefits and collecting patient balances.

KNOWLEDGE:

• Knowledge of medical terminology, billing and collection practices.
• Knowledge of health insurance processing and the ability to read and interpret an explanation of benefits (EOB).
• Basic knowledge of Microsoft Word and Excel.
• Knowledge of HIPAA.
• Knowledge of payer benefits.

SKILLS & ABILITIES:

• Proven ability to assess and manage department workload and workflows to optimize staff efficiency.
• Skilled in setting productivity standards and establishing timelines for task completion.
• Demonstrated ability to manage multiple projects simultaneously in a deadline-driven environment.
• Effective at identifying process inefficiencies and implementing corrective actions.
• Strong multi-tasking skills; able to adapt to shifting priorities under pressure.
• Excellent verbal and written communication skills, with the ability to build and maintain cooperative relationships with patients, families, physicians, staff, and other stakeholders.
• Detail-oriented with the ability to conduct thorough reviews of patient charts.
• Highly organized with strong problem-solving capabilities.
• Proficient in resolving disputes professionally and effectively.

ENVIRONMENTAL/WORKING CONDITIONS:

• Work is performed in an office environment.
• Frequent contact with employees.
• Frequent interruptions.
• Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS:

• Primarily a sedentary role, requiring the ability to sit for extended periods.
• Occasionally required to lift and/or move up to 10 pounds.
• Must be able to talk, listen, and speak clearly on telephone.
• Requires manual dexterity for computer keyboard use.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.