Patient Administrator

· To greet visitors and patients, determine their needs and guide them accordingly.

· To answer queries and to provide information directly to the person or on the telephone.

· To carry out relevant tasks & assignments as required and requested by Clinic Manager/ management.

· Maintain a cordial liaison with Doctors, Nurses & other staff to create a harmonious and pleasant work atmosphere in the Center.

· Ensure appointment schedules are adhered to with minimal or no waiting times.

· Maintains and prepares files, records and reports.

· Co-ordinates with other departments (Billing, Nursing, House Keeping, OPD)

· Take full responsibility for dealing with relevant customer complaints, queries and request for information for start to end of process. Handles grievances. (Patient history, report related, etc.)

· Draft documentation as required and requested.

· Ensure that both appropriate and adequate investigations take place in all cases. This information is taken into consideration.

· Must approach all matters in non-biased and professional manner.

· Provide input for the development of relevant customer care policy.

· Keep all relevant parties informed of assigned work programs as much as possible.

· To strictly follow & comply with the Center complaint management policy.

· To make regular rounds and see the aesthetic ambience of the Center is always maintained.

· Ensures that the brochures, flyers & other patient education materials are always available to patients.

· Participate in continuous quality improvement of the Center as and when required and any other work assigned by the Manager within the scope of the job.

· To coordinate and have a cordial liaison with the Insurance & Accounts for Insurance queries related to Registration/Billing and Network coverage.

· To monitor the workflow of the Doctors schedule availability and communicate the same to the patients.

· To ensure that the registration formalities of patients are completed promptly, and Insurance and other billing formalities are taken care.

· To be able to generate bills and invoice.

· Must be responsible to ensure that the valid documents and Identity cards of patients are collected at the reception prior to an appointment.

SKILLS

· Bachelor’s or master’s degree in any field

· 2-3 years’ experience in Center or similar organization, preference on UAE experience.

· Demonstrate excellent oral and written communication skills.

· Customer oriented

· Ability to resolve queries in a professional and calm manner.

· Good customer care and soft skills

· Deal with complaints in professional manner

· Excellent interpersonal skills

Highly analytic skills

Job Type: Full-time