Patient and Billing Coordinator

Company Overview
Amputee Associates LLC has established itself as a leading provider in managing physician-based prosthetic clinics since 2008. Our commitment to delivering exceptional patient care and innovative clinical management has fostered strong partnerships with surgical clinics nationwide, emphasizing quality and clinical excellence.

Overview
The Patient & Billing Coordinator plays a critical dual role in supporting both front-end clinic operations and back-end billing functions. This position ensures a seamless patient experience while maintaining accurate, timely billing and revenue cycle processes. The role bridges clinical coordination, patient communication, insurance navigation, and accounts receivable management to support the overall efficiency of the prosthetic clinic. This dual role will support RCM functions outside of the on-site location.

Duties

• Serve as the primary point of contact for patients, including greeting, scheduling, and ongoing communication
• Process new patient referrals and coordinate care with referral sources, hospitals, and rehabilitation facilities
• Verify insurance coverage, obtain required documentation and ensure patient records are accurate and complete
• Manage appointment scheduling and patient flow to support clinic efficiency
• Support patient retention initiatives and follow-up care coordination
• Maintain and organize patient documentation, forms, and records
• Track fabrication work orders and assist in inventory and supply coordination
• Assist with community outreach and clinic engagement initiatives
• Ensure compliance with clinic policies, procedures, and regulatory requirements
• Perform EHR claim entry and manage clearinghouse submissions and follow-ups
• Monitor claims, follow up on unpaid or denied claims, and initiate appeals as needed
• Manage accounts receivable, including weekly reporting, updates, and reconciliation
• Research and resolve billing discrepancies, denials, and payer issues
• Assist with authorization submissions, denials, and appeals
• Maintain accurate patient demographic and financial information
• Respond to patient billing inquiries and assist with payment plans when appropriate
• Supporting billing enrollments and updates with insurance payers
• Support credentialing and contracting efforts
• Collaborate with clinical and administrative teams to ensure clean and accurate billing

Experience

• Associate degree in healthcare administration, business, or related field preferred
• Strong understanding of DRG, CPT coding, ICD-9, ICD-10, and medical terminology.
• Familiarity with EMR (Electronic Medical Records) and EHR systems used in clinical environments.
• 1-3 years of experience in a medical office, billing, or clinic setting
• Experience with Medicare, Medicaid, and commercial insurance processes preferred
• Strong understanding of medical billing, insurance processes, and revenue cycle management
• Excellent organizational skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills with a patient-focused mindset
• Proficiency in EHR systems, billing software, and Microsoft Office
• Problem-solving mindset with the ability to work independently and collaboratively
• High level of discretion with confidential information

Pay: $25.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Paid time off
• Vision insurance

Work Location: In person