PATIENT CARE CLERK (Referral)

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We are seeking a Patient Care Clerk for our Patient Services Department, where they will be in charge of the arrangement of the off-site clinical care referral process. Please note this is for our Harlem Location.

Duties and responsibilities:

• Utilizes knowledge of organizational guidelines, eligibility rules and covered benefits to coordinate all approved off-site appointments with participating providers.
• Serves as the liaison between the Health Centers and off-site providers involved in patient care.
• Ensures that referrals are authorized and scheduled in an appropriate timeframe.
• Follows Patient Services workflow process from implementation to timely completion.
• Maintains up-to date knowledge of all external partners’ requirements and guidelines related to off-site referrals and communication method.
• Follows organizational policies and procedures for the provision of off-site referrals.
• Serves as a resource for providers and patients for the explanation of off-site referral process.
• Appropriately escalates any external resource issues as well as opportunities for improving referral care delivery to supervisor.
• Ensures patient confidentiality and follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI.
• Performs additional job related clerical duties (answering phones, copying, data entry, scanning, etc.) as needed.
• Represents the Health Center to outside providers in a professional manner.
• Updates patient demographics and other data on EMR, as needed.
• Provides excellent customer service.
• Contributes to team effort.
• Assists in other areas, as needed.
• Performs other duties as assigned.

Education and experience:

• 2+ years’ related work experience in a healthcare setting.
• Proficiency with Electronic Medical Record (Cerner preferred).
• Excellent interpersonal, customer service, verbal and written communication skills.
• Knowledge of Microsoft Office and proficient typing skills.
• Ability to manage and effectively follow up on completion of assigned duties.
• Demonstrated ability to take ownership of assigned duties and responsibilities.
• Strong ability to maintain positive and professional relationships with peers.
• Positive work attitude.
• High School Diploma or GED. Associate’s Degree preferred.
• Bilingual a plus (Spanish, Mandarin, Cantonese, Creole Polish Russian).

Compensation/Benefits:

• Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan
• Life Insurance
• Tuition Reimbursement
• Member’s Health Assistance Program
• Pre-Paid Legal Services