Patient Care Coordinator

Patient Care Coordinator

Location: Provo, UT

Schedule: Monday through Friday

About Momentum Hearing Centers

At Momentum Hearing Centers, our mission is to help people recover life’s momentum through personalized, compassionate, and cutting-edge treatment of hearing loss. Hearing is not just a sense—it’s the gateway to connection, communication, and a vibrant life. Our team of audiologists and patient care coordinators collaborate to deliver exceptional care tailored to each individual.

We are a fast-growing, high-tech audiology practice. If you’re looking for a rewarding role in a purpose-driven organization—where you’re trusted, mentored, and expected to grow—this is the place for you.

Our Core Values

• Forget yourself and go to work in the service of your patients.
• Treat every patient with best practices and the highest standard of care.
• Own the problem and solve it—immediately.
• Find a way to say “YES” in everything you do.
• Challenge the status quo; always look for ways to improve.
• Document everything related to every patient, every time.
• Act with honesty and integrity.
• Create a sense of community—for patients and team members.

Role Summary

As a Patient Care Coordinator, you are the first, last, and lasting impression of our clinic. Your role bridges administrative precision with human connection—ensuring every patient is welcomed, cared for, and set up for success in their treatment journey.

This position focuses on insurance verification, patient onboarding, appointment coordination, and billing support, as well as creating a memorable, 5-star patient experience.

Key Responsibilities

Patient Experience & Office Support

• Greet and transition new patients into the practice with warmth and professionalism.
• Handle multi-line phone system, answer inquiries, and manage call follow-ups.
• Manage appointment scheduling and calendar coordination.
• Provide quarterly services and follow-ups to maintain patient relationships.
• Conduct clean & checks and manage patient recalls for annual evaluations.
• Ensure office is always prepared, presentable, and fully stocked.

Insurance & Billing Coordination

• Review each patient’s file ahead of their visit to ensure onboarding forms are completed.
• Collect and verify insurance information prior to appointments.
• Understand which providers are credentialed with Momentum vs. Peak network.
• Tag patient charts accurately with the correct superbill for billing ease.
• Organize daily billing sheets and deliver them to the billing team by end of day.

Who We’re Looking For

• Someone with strong organizational skills and an eye for detail.
• A self-starter who thrives in a fast-paced, team-oriented environment.
• A person who can balance empathy and efficiency.
• Prior experience in medical front office, insurance, or patient coordination is a plus—but we’re willing to train the right individual.

Why Join Us?

• You’ll be mentored by our full team and constantly supported in your growth.
• We trust you to own your role and give you autonomy to make an impact.
• You’ll work with incredible patients and be part of a meaningful mission.
• Our team culture is energetic, supportive, and focused on excellence.

What to Do Next

Ready to bring momentum back into people’s lives?

Call 801-900-6909 to hear a pre-recorded message from our hiring team and follow the instructions to schedule your personal interview.

Please do not call the office with questions—our team is focused on delivering 100% attention to our patients during business hours.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Work Location: In person