Patient Care Coordinator

• Handle incoming and outgoing calls to engage potential and existing patients.
• Bridge the communication gap between doctors and patients to ensure clarity and satisfaction.
• Accurately document call details, patient information, and follow-ups in the EHR system.
• Schedule appointments efficiently while reconciling patient needs with provider availability.
• Conduct cold calls using provided leads to generate appointments and convert inquiries into sales.
• Educate patients on services, treatment options, and benefits to drive enrollment.
• Follow up with interested patients to increase conversion and reduce no-show rates.
• Meet and exceed daily, weekly, and monthly call and conversion targets.
• Maintain high levels of customer service while handling objections professionally.
• Update and maintain accurate patient and lead records in CRM/EHR systems.
• Identify upselling and cross-selling opportunities where appropriate.
• Ensure compliance with healthcare privacy and data protection standards (HIPAA).

Requirements

• Must be a graduate.
• Should have knowledge in medical terms.
• Should be able to work together in a team.
• International call center/BPO experience preferred.
• Should have experience working in the sales process as an added advantage.
• Experience working in Microsoft Excel and word.
• Flexible working in night shifts.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Have you worked in a healthcare, hospital, or medical voice process before? If yes, in what role?
• We are conducting a face-to-face interview for this role. Please confirm your availability on Monday, 12th January.

Experience:

• Inbound voice: 2 years (Required)
• Outbound voice: 2 years (Required)

Location:

• Kothanur, Bengaluru, Karnataka (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person