Patient Care Coordinator

Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will provide exceptional administrative support, manage patient interactions, and ensure smooth clinic operations. Your positive attitude and attention to detail will help create a welcoming environment while efficiently handling scheduling, documentation, and insurance processes. This paid position offers an exciting opportunity to be an integral part of delivering quality healthcare services.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in procedures
• Manage appointment scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes including Medicare and other payers
• Collect patient information accurately, update medical records, and review documentation for completeness and compliance with HIPAA regulations
• Assist with medical billing and coding tasks, including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to ensure accurate claims submission
• Answer multi-line phone systems professionally, handle appointment rescheduling, patient inquiries, and follow-up calls with excellent phone etiquette
• Maintain organized medical records, file documents securely, and manage electronic health information using systems like Eaglesoft or Dentrix when applicable

Requirements

• Proven experience as a Medical Receptionist or in a similar medical office administrative role with clinic or dental office experience preferred
• Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management standards
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly desirable
• Ability to verify insurance benefits accurately and perform insurance verification efficiently
• Excellent computer skills including proficiency in Microsoft Office applications and 10-key typing skills
• Exceptional organizational skills with attention to detail in documentation review and medical records management
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Prior experience in front desk operations or medical office management is advantageous
• Strong communication skills coupled with professional phone etiquette and customer service orientation
• Knowledge of HIPAA compliance standards to safeguard patient privacy and confidentiality

This role is perfect for motivated individuals eager to contribute to a compassionate healthcare environment. We value your expertise in medical administrative support and offer a collaborative workplace where your skills can truly shine. Join us in making a difference by providing outstanding service that enhances patient care every day!

Job Types: Full-time, Contract, Temporary

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Vision insurance

Work Location: In person