Patient Care Coordinator

Summary of Duties:

Responsible for greeting and providing a professional reception to patients, answering the telephone, scheduling appointments, registering patients, providing information, and collecting payments. In addition, the receptionist is responsible for a variety of clerical duties including: creating, maintaining, and filing patient charts, distributing reports, and sorting and distributing mail/faxes.

Essential functions:

• Greet patients in a warm and approachable manner creating a positive first impression
• Verify and update patient information including insurance information
• Make sure patients complete and sign all required forms
• Collect and process copays and outstanding balances
• Obtain insurance referrals when required by insurance
• Check patients out, make future appointments and give instructions as needed
• Run end of day reports ensuring day totals match collected amounts
• Answer telephones in a friendly and professional manner
• Register new patients in EPIC and make appointments
• Answer patients’ non-clinical questions or direct to appropriate person
• Scan documents into Epic
• Reschedule appointments as needed
• Medical Records (incoming and outgoing)
• Review incoming faxes and route to appropriate departments
• Read and reply to interoffice emails
• Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations
• Other miscellaneous duties

Qualifications:

• Experience with EMR software (EPIC experience a plus)
• Light, accurate keyboarding skills required
• Strong organizational abilities and the capacity to multitask effectively
• Attention to detail and accuracy in all tasks
• Knowledge of healthcare insurance and medical terminology is advantageous
• Consistent ability to show up on time and maintain reliable attendance
• Maintaining a positive and friendly attitude, contributing to a welcoming environment for patients
• Ability to communicate clearly and effectively with patients, colleagues, and healthcare providers
• A genuine and empathetic approach towards patients, understanding their concerns and demonstrating compassion
• Ability to adapt to changing situations, ensuring flexibility in handling diverse patient needs and office dynamicsA contagious energy and positive attitude in patient interactions

Education/Requirements:

• High School Diploma or equivalent; additional healthcare administration education or experience is a plus

Environmental/Working Conditions:

• Work is performed in an office environment.
• Work may be stressful at times due to busy office.
• Interaction with others is constant and interruptive.

Physical Demands:

• Work may require hand dexterity for telephone and office machine operation.
• There may be excessive standing while at the check-in counter.
• There may also be occasional lifting of supplies up to 20lbs.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.