Patient Care Coordinator

Overview

Join our dynamic healthcare team as a Patient Care Coordinator, where your enthusiasm and organizational skills will directly impact patient experiences and clinic efficiency. In this vital role, you will serve as the primary point of contact for patients, ensuring seamless communication, appointment scheduling, and administrative support. Your proactive approach will help create a welcoming environment that promotes patient satisfaction and smooth clinic operations. This paid position offers an exciting opportunity to grow within a compassionate healthcare setting dedicated to excellence in patient care.

Responsibilities

— Greet patients warmly and assist with check-in procedures to foster a positive first impression.

—Schedule, reschedule, and confirm patient appointments using medical office management software, including eClinicalWorks (eCW).

— Collect and verify patient information, insurance details, and medical histories with accuracy.

— Provide clear explanations of treatment procedures, appointment instructions, and billing processes.

— Educate patients on available services and add-ons, converting inquiries into booked appointments with a consultative, sales-minded approach

— Coordinate communication between patients, healthcare providers, and administrative staff to ensure timely follow-up.

— Maintain organized patient records while adhering to confidentiality and privacy regulations.

— Support medical staff with administrative tasks such as preparing documentation and managing correspondence.

— Work across both clinic locations — Memorial and The Woodlands — as needed.

Experience

— Prior experience working in a medical office environment is highly preferred.

— Proficiency with eClinicalWorks (eCW) or similar EHR platforms strongly preferred.

— Strong knowledge of medical terminology to accurately understand and communicate healthcare information.

— Background in sales or patient conversion with demonstrated ability to guide patients through service decisions.

— Bilingual (English/Spanish) strongly preferred.

— Proven ability to provide excellent medical administrative support in a fast-paced setting.

The best way to think of this role is someone who bridges the gap between a medical assistant and an administrative employee — equally comfortable supporting clinical operations and delivering a seamless front-office experience

Pay: $20.00 - $27.00 per hour

Application Question(s):

• Are you able to reliably commute to both our Memorial and Woodlands locations?

Language:

• English & Spanish (Preferred)

Work Location: In person