Patient Care Coordinator

Patient Care Coordinator (PCC)

Position Overview

We are seeking a highly organized, emotionally intelligent, and resilient Patient Care Coordinator (PCC) to join a fast-paced, high-acuity healthcare environment. This is not a routine administrative role. Our PCCs operate at the center of complex patient care coordination, often managing urgent and evolving situations where delays, miscommunication, or lack of attention to detail can directly impact patient outcomes.

The ideal candidate thrives under pressure, communicates confidently with a wide range of stakeholders, and understands how to prioritize competing demands in real time. This role requires professionalism, empathy, urgency, critical thinking, and the ability to remain calm and organized while handling sensitive, time-critical cases.

You will work closely with patients, families, providers, medical directors, case managers, payers, leadership, and multidisciplinary teams to ensure seamless coordination of care and exceptional service delivery. Candidates who are uncomfortable with direct communication, rapid task-switching, accountability, or high-volume coordination environments may not be successful in this role.

This position is best suited for individuals who:

• Excel in high-energy, high-accountability environments
• Communicate clearly and confidently, even in difficult conversations
• Are proactive, resourceful, and solution-oriented
• Have exceptional documentation and organizational skills
• Understand the importance of teamwork and collaboration
• Can maintain professionalism and empathy while managing emotionally charged situations
• Are comfortable handling urgent patient needs and after-hours responsibilities

Qualifications

Required Skills & Attributes

• Outstanding verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport quickly with patients, providers, families, and team members
• Exceptional organizational skills and attention to detail
• Ability to multitask effectively in a fast-paced, constantly changing environment
• Strong sense of urgency and ability to prioritize critical tasks appropriately
• High emotional intelligence, empathy, and professionalism
• Confidence communicating with leadership, medical directors, providers, payers, and clinical staff
• Strong documentation habits with the ability to maintain accurate, real-time records
• Ability to work collaboratively within diverse teams and challenging situations
• Commitment to confidentiality, compliance, and professional ethics
• Positive attitude, accountability, and strong work ethic
• Ability to work after-hours and participate in an on-call rotation schedule (required)
• Computer proficiency including Microsoft Office Suite, EMRs, CRMs, and communication platforms

Preferred Experience

Experience in healthcare coordination or customer-facing administrative roles is strongly preferred, including but not limited to:

• Medical office/front desk operations
• Appointment coordination
• Benefits and eligibility verification
• Case management support
• Healthcare scheduling
• Hospitality or concierge-style customer service environments
• Intake coordination or patient services

Key Responsibilities

Patient Care Coordinators (PCCs) are responsible for managing and coordinating patient care services through our provider network while ensuring exceptional communication, operational accuracy, and patient support throughout the continuum of care.

Responsibilities include, but are not limited to:

• Communicating professionally and effectively with patients, families, providers, payers, pharmacies, and internal teams regarding patient care coordination, updates, scheduling, and case progression
• Managing high-volume communication across multiple platforms including phone, email, fax, EMR/CRM systems, and internal communication tools
• Documenting all patient interactions, care updates, and coordination efforts accurately and in real-time within JIPA’s EMR/CRM systems
• Maintaining and updating Plans of Care (POCs) and Request for Quotes (RFQs) under guidance from medical directors and case managers
• Coordinating complex patient cases that may involve urgent changes, escalations, scheduling conflicts, authorization issues, or evolving clinical needs
• Prioritizing patient cases based on urgency, clinical needs, and operational timelines
• Scheduling, confirming, monitoring, and following up on appointments, services, deliveries, and provider coordination activities
• Ensuring all required documentation, authorizations, consents, medical records, and compliance-related materials are collected, verified, and submitted accurately and on time
• Coordinating pharmaceutical, DME, and service-related orders and deliveries for patients
• Verifying that clinical activities align with treatment plans, operational workflows, and JIPA standards
• Identifying and escalating potential risks, delays, confidentiality concerns, clinical issues, or operational barriers to appropriate leadership
• Supporting patient retention by building strong, compassionate, and professional patient relationships
• Participating actively in patient censuses, departmental meetings, operational reviews, and training sessions
• Collaborating closely with peers, leadership, medical directors, and multidisciplinary teams to maintain efficient workflows and high standards of patient care
• Adhering to all company policies, workflows, compliance standards, and professional ethics expectations
• Providing additional operational and administrative support as needed to maintain continuity of care and workflow efficiency

Work Environment & Expectations

This role operates in a demanding healthcare environment where priorities can shift rapidly, and urgent patient needs require immediate attention. Success in this role requires:

• Strong adaptability and resilience
• The ability to remain calm and effective under pressure
• Excellent judgment and follow-through
• Consistent professionalism and accountability
• Willingness to step in and support team needs when necessary

We are looking for candidates who genuinely care about patient experiences and who understand that behind every task is a patient depending on timely, accurate, and compassionate coordination of care.