Patient Care Coordinator in Eye Care

Do You Light Up a Room?

If your natural instinct is to smile and make people feel welcome the moment they walk through the door — we want to meet you. At Focus Eye Care & Optical Lab, every patient deserves to feel seen, valued, and cared for from the second they arrive. That starts with you.

We’re a locally owned, full-service eye care practice with an in-house optical lab, serving thousands of patients across rural Nevada. Our team is tight-knit, our culture is warm, and our mission is simple: improve lives through exceptional eye care and genuine, personalized service. We’re looking for someone who shares that heart.

Who You Are

People who know you would describe you as:

• Genuinely warm and outgoing — this is not a behind-the-scenes role

• Someone who smiles easily and makes others feel at ease

• A good listener who picks up on what patients need

• Energetic, reliable, and proud of doing a job well

• Comfortable in a fast-paced environment without losing your cool

• Detail-oriented without losing the human touch

What You’ll Do

• Be the warm, enthusiastic first impression every patient receives — in person and on the phone

• Greet and room patients, making them feel comfortable and cared for immediately

• Assist the doctor during eye exams by preparing patients and equipment

• Conduct preliminary tests: visual acuity, basic charting, and preliminary eye health screening

• Educate patients on contact lens care and eyeglass options

• Maintain accurate patient records using electronic health record systems

• Process patient payments and assist with front-desk tasks as needed

• Keep the clinical environment clean, safe, and organized

• Collaborate with the team to keep patient flow smooth and efficient

Qualifications

Required:

• A naturally outgoing personality and genuine enjoyment of working with people

• Excellent verbal communication — warm, clear, and professional

• Ability to stay organized and attentive in a busy environment

• Dependable, punctual, and a strong team player

Preferred (we’ll train the right person):

• Experience in a clinical, healthcare, or customer-facing retail environment

• Familiarity with electronic health records

• Basic knowledge of eye care, anatomy, or medical terminology

• Experience with medical coding or insurance

Benefits

• Paid time off

• Employee discount on eyewear

• On-the-job training and professional development

• A supportive, close-knit team that genuinely cares about each other

Job Type: Full-time

Pay: $15.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Retirement plan

Work Location: In person