Patient Care Coordinator - Raymore, MO

F.I.T. Muscle and Joint Clinic is growing! We are hiring an outgoing, energetic Patient Care Coordinator to work in our Raymore location! You will be the face our clinic, welcoming and interacting with patients and handling all of the key responsibilities listed below:

Description:

• Must be knowledgeable of all techniques and procedures performed within our clinics and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks in a friendly, professional manner.
• Maintain open communication and confidentiality with patients and referral sources.
• Operate multi-line telephone system; answer, screen and forward calls, provide information, take messages, and review voice mails.
• Document ALL patient contact information, payment information, or any other verbal communication with patient in the patient account notes.
• Respond quickly and appropriately to patient questions and concerns.
• Transmit information or documents to referring physicians or other businesses, using computer, mail, or fax line.
• Accurately provide information about establishment such as location of our offices, or services provided.

Duties:

• Greet patients and assist with the completion of required paperwork
• Manage clinic phone calls, such as scheduling new patients appointments, rescheduling appointments and fielding marketing phone calls
• Complete transactions using POS systems, reconcile daily collections reports
• Scan documents and maintain medical records while adhering to HIPAA
• Take inventory, stock and clean the lobby, PT bay and other clinic areas
• Open and close the clinic(s)
• Verify insurance and benefits for patients
• All other job duties as deemed appropriate by management

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representation of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential:

• Experience handling sensitive and confidential business matters and information with discretion.
• Ability to to juggle a variety of tasks while remaining friendly to patients
• Maintain a professional, cheerful and positive attitude always
• Always be honest and ethical
• Ability to accept constructive criticism and deal calmly and effectively with high stress situations
• Attention to detail
• Willingness to take on responsibilities, special projects, and challenges as they arise
• Always be actively looking for ways to help people
• Manage one’s own time
• Be a team player and help to provide a positive, healthy work place

Position Requirements:

• Ability to use office equipment; computer, scanner, fax and phone system
• Prior Health Care experience OR front desk experience required.
• Great communication and organizational skills
• Ability to work quickly, yet meticulously in a fast-paced environment
• Maintain professional appearance and appropriate attire
• Experience with Microsoft Office preferred (Teams, Excel, Outlook)
• Enthusiastic approach to customer service
• Prior knowledge of insurance and insurance benefits

F.I.T. Muscle & Joint Clinic provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

F.I.T. Muscle & Joint Clinic provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Please see the following tentative schedule below (This is subject to change due to coverage needs):

Mondays: 7:30am - 6pm

Tuesdays: 11:00am - 6:30pm

Wednesdays: 7:30am - 1:30pm

Thursdays: 12pm - 6:30pm

Fridays: 7:30am - 6pm

Job Type: Full-time

Experience:

• Front Desk or Insurance: 1 year (Preferred)

Ability to Commute: This job requires transportation to our Raymore clinic Monday - Friday

Work Location: In person

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Front Desk or Insurance: 1 year (Required)

Ability to Commute:

• Raymore, MO 64083 (Required)

Work Location: In person