Patient Care Coordinator (Scheduling/Call center)

Job Title: Patient Care Coordinator

Classification: (Non- Exempt)

Salary Range: Compensation ranges from $21.52 to $30.12, depending on years of experience.

Department: Clinic

Direct Report Title: Clinic Manager

Summary: Patient care coordinators are liaisons between patients and the healthcare system. As a patient care coordinator, you would ensure that patients receive the care they need and that they understand their medical condition, medications, and other instructions.

Qualification: Requires one year of experience in a clinical position with demonstrated competency in performing skills previous pulmonary experience preferred. Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care. Excellent communication (written and verbal) and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians. Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems. Medical setting experience preferred

Education: High School Diploma or GED is required.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Patient Care Coordinator Duties and Responsibilities:

Plan, coordinate and carry out patient care operations.
Address patient requests and needs in a professional manner.
Respond to patient concerns timely and ensure patient satisfaction.
Schedule patient appointments and make reminder calls.
Greet patients and direct them to examination rooms.
Maintain patient medical records up-to-date.
Obtain insurance information from patients, process patient billings, and collect payments.
Collect and maintain patient health, demographic, insurance and financial information.
Develop a patient care plan based on Physician’s assessment information.
Suggest process improvements to enhance patient services.
Maintain patient records confidential and secure.
Arranges for Insurance pre-certifications and patient registration prior to patient services.
Maintains patient records in an organized manner according to accreditation regulations and departmental protocols.
Participates in and contributes to departmental performance improvement activities. Gathers information and prepares reports in the approved format quarterly for HCH PI meetings.
Maintains good working relationship with Medical Directors, Physicians, Office Personnel, other hospital department employees and Sleep Lab employees.
Maintains patient confidentiality in all settings with sensitivity to privacy concerns of patients.
Enters patient charges accurately and in a timely manner.
Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled keeping unscheduled absences to a minimum. Determines priorities in workload and completes projects in an accurate and timely manner.
Ensure all communications reflect the standards and mission of PPMG.
Maintains patient confidentiality and follows HIPAA Guidelines.
Display a consistently positive, cooperative, self-motivated, courteous and professional attitude.
All other duties assigned.

CORE COMPETENCIES:

COMMUNICATION: Uses communication styles and methods effective for the situation and patients: Communicates in a tone and manner that demonstrates respect. Demonstrates active listening skills and effective interpersonal communication. Writes clearly and accurately in a variety of contexts and formats. Listens and asks questions to understand others viewpoints. Communicates issues in a timely manner Demonstrates awareness of and responsiveness to verbal and non-verbal Communication styles. Recognizes cultural differences with respect to communication Utilizes effective cross-cultural communication styles. Documents sources of information. Uses appropriate technologies to acquire and process information.

PROJECT AND TASK MANAGEMENT: Manages the process and implementation of projects and tasks in a timely and directed Manner: Plans, designs or carries out projects or tasks with well-defined objectives and outcomes Determines appropriate implementation strategies, tools and technologies Adapts to changing work priorities and workplace practices. Uses a range of assessment techniques to monitor the success of a project or task. Establishes priorities to meet deadlines. Carries out multiple tasks or projects

TEAMWORK: Works cooperatively within diverse teams to achieve collective goals: Works within the dynamics of a group. Demonstrates commitment to the team’s purpose and objectives. Accepts and provides feedback in a constructive and considerate manner. Shares information and encourages others to do the same. Supports and motivates group(s) for high performance recognizes the role of conflict in a group to reach solutions. Manages and resolves conflict when appropriate. Builds professional relationships. Demonstrates accountability to the team's purpose and follows through on Commitments. Works effectively within a variety of situations, and with various individuals or groups. Considers diverse perspectives and working styles within a cross-cultural context

COMMITMENT TO QUALITY: Improves work practices to achieve desired results: Seeks opportunities to improve work practices. Generates ideas for improvement. Pays attention to the quality of his/her work Persists when difficulties arise. Try innovative ways to get things done. Consider situations from new perspectives. Evaluates work results to determine effectiveness. Maintains quality standards of own work

PROFESSIONAL BEHAVIOR: Meets or exceeds workplace guidelines, standards and specifications: Follows workplace policies (e.g. health and safety, equity, confidentiality, Harassment). Recognizes rights and responsibilities in relation to workplace practices and policies Follows current government legislation related to workplace policies/procedures. Takes responsibility to understand workplace culture. Abides by standards of practice relevant to chosen profession.

SOCIAL RESPONSIBILITY: Accepts responsibility for own actions Evaluates ethical aspects of decision making. Demonstrates respect for a diversity of ideas and the rights of others Exhibits personal, professional, and academic honesty chooses ethical courses of action .Builds equitable relationships with employees, physicians and management.

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.

Pay: $21.52 - $30.12 per hour

Benefits: