Patient Care Coordinator/Front Office Admin

This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.

Whether a patient is calling for the first time or checking in for their tenth visit, you’re the voice who makes them feel welcomed, remembered, and supported.

At Principal Physical Therapy, that voice could be yours.

We’re looking for a Patient Care Coordinator who brings warmth, focus, and compassion to every interaction. Someone who doesn’t just schedule appointments, but creates calm in the middle of confusion. Someone who doesn’t just answer phones, but becomes the reason patients stay the course.

This role isn’t about punching the clock. It’s about being the heart of a clinic that believes in human connection, clear communication, and care that starts before the first visit.

Why This Role Matters

You’ll be the first impression, and the lasting one.

From that first nervous call to the final check-out, you’ll guide patients through every step of their healing journey. You’ll be the voice that explains what’s next, the presence that makes them feel seen, and the reason they trust that this place is different.

Principal Physical Therapy is opening a new location in Park Slope, and our team runs on collaboration, communication, and compassion. If you love solving problems, bringing order to busy days, and making people feel supported, you belong here.

What You’ll Do: New Patient Conversions and Scheduling

• Convert incoming leads and referrals into scheduled evaluations
• Respond quickly and warmly to incoming leads and questions
• Build a strong, steady schedule that supports full plan-of-care completion

Insurance and Financial Coordination

• Verify insurance benefits and obtain authorizations
• Explain coverage, deductibles, copays, and financial responsibility with clarity and kindness
• Collect payments at check-in and check-out with professionalism

Case Management and Data Accuracy

• Enter and update patient information accurately in the EMR
• Maintain complete and organized electronic charts
• Send timely updates and documentation to referring physicians and case managers

Front Office Operations

• Welcome and check in patients while creating a calm and efficient front desk
• Monitor the schedule and communicate with the clinical team throughout the day
• Follow up with patients to reduce cancellations and improve compliance

You’re a Great Fit If You:

• Have 1+ years of front desk, admin, or patient care experience in a healthcare setting
• Communicate with clarity, kindness, and confidence, especially by phone
• Are comfortable discussing insurance, pricing, and patient financial responsibility
• Know your way around insurance verification, scheduling, and EMRs
• Can juggle multiple priorities without losing your cool
• Love solving problems and making systems run smoothly
• Want a job that feels like part mission, part teamwork, and part logistics

What’s In It for You

Pay: $17-$20/hour, based on experience. Schedule:* Full-Time (Mon-Fri), No weekends*

Perks and Benefits

• Paid Time Off
• Mentorship and training
• A supportive, collaborative team environment
• The opportunity to grow with a boutique private practice
• A chance to help build the patient experience at a brand-new location

Why Join Principal Physical Therapy?

We’re not corporate. We’re personal.

At Principal Physical Therapy, we believe great outcomes start at the front desk. That’s why we invest in the people who make patients feel welcome, respected, and cared for from the very first interaction.

This is a boutique healthcare practice that values exceptional patient care, collaboration, professionalism, and growth. You won’t be treated like a number here. You’ll be part of a team where attention to detail matters, compassion matters, and your work genuinely impacts the patient experience.

If you’re ready to bring clarity, confidence, and heart to a job that makes a real difference, we want to meet you.

We’re scheduling interviews now and moving quickly.

This is a rare chance to get in early at a growing private practice and build something meaningful with the team from the ground up.

Apply today and let’s talk.

Pay: $17.00 - $20.00 per hour

Benefits:

• Opportunities for advancement
• Paid time off

Application Question(s):

• How many years of front desk or patient care experience do you have in a healthcare setting?
• Do you have experience working with EMR systems?
• Do you have experience verifying insurance benefits and obtaining authorizations?
• Do you have experience contacting patient leads and converting them into scheduled evaluations/consultations? Please describe.
• Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?

Work Location: In person