Patient Care Coordinator/Office Manager

Job Title: Patient Care Coordinator

Location: New York, NY

Company: Karan Mehta MD Plastic Surgery

About Us: We pride ourselves on providing exceptional patient care and transforming lives through our innovative plastic surgery procedures. We are looking for a dedicated and organized Patient Care Coordinator to join our team and enhance our patients' experience.

Job Summary: As a Patient Care Coordinator, you will play a vital role in ensuring a smooth and positive experience for our patients. You will be responsible for coordinating patient care, managing phone communications, handling payment processing, scheduling surgeries, and assisting with our social media presence.

Key Responsibilities:

• Patient Coordination:
• Serve as the primary point of contact for patients, providing information and support throughout their journey.
• Coordinate appointments, consultations, and follow-up visits to ensure optimal patient care.
• Communication:
• Answer incoming phone calls professionally and efficiently, addressing patient inquiries and concerns.
• Maintain clear and effective communication with patients, medical staff, and other departments.
• Payment Processing:
• Collect and process patient payments, ensuring accurate billing and record-keeping.
• Assist patients with insurance inquiries and payment plans as needed.
• Surgery Scheduling:
• Book surgery dates and manage the surgical calendar to maximize efficiency.
• Confirm patient details and prepare necessary documentation for surgical procedures.
• Social Media Management:
• Assist in managing the practice’s social media accounts, including content creation and engagement.
• Collaborate with the marketing team to promote services and enhance the online presence.

Qualifications:

• Previous experience in a medical office, preferably in a plastic surgery or cosmetic setting.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with electronic health records (EHR) systems.
• Familiarity with social media platforms and basic marketing principles.
• Compassionate, patient-oriented attitude and a commitment to providing exceptional service.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Ongoing training and professional development.

How to Apply: If you are passionate about patient care and want to be part of a dedicated team, please submit your resume and a cover letter detailing your relevant experience to admin@karanmehtamd.com or apply through Indeed.

Join us in making a difference in our patients' lives!

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: Hybrid remote in New York, NY 10022