Patient Care & Sales Coordinator (BHRT, Peptides)

Job Title: Patient Care Coordinator

Job Type: Full-time

Job Location: Fully remote

Compensation: Salaried- $36,000 + Uncapped Commission

The Company

Evolve Telemedicine is a fast-growing and nationally recognized provider of bioidentical hormone replacement and peptide therapies. Put simply, Evolve Telemedicine helps its patients live happier, healthier, more productive lives through its treatments. Evolve’s physicians and advanced practice providers, along with its care coordination team, provide expert medical care coupled with outstanding patient experiences to thousands of patients across the United States. The Patient Care Coordinator (PSS), reporting directly to the Director of Sales, will steward exemplary patient care through Evolve’s core values of integrity, compassion, excellence, personalized care, and teamwork. The PCC must embody a keen ability to scale efficiently during high growth. Over the next 10 years, Evolve expects to grow its revenues exponentially.

Position Summary

We are seeking a highly motivated and results-driven Patient Care Coordinator (PCC) to join our dynamic patient services team at Evolve Telemedicine. As a PCC, you will help patients live happier, healthier, and more productive lives through Evolve’s hormone and peptide treatments. Your primary responsibility will be to provide an outstanding patient experience while supporting Evolve’s providers by coordinating appointments, medications and refills, coupled with patient education about current and new diagnostics and treatments that will improve overall health and wellbeing. You will collaborate closely with Evolve’s patient intake coordinators and sales manager. Keen organization skills, coupled with a commitment to urgency, persistence, and consistency will be crucial. Strong interpersonal skills and the ability to work in a fast-paced environment are essential for success in this role. A passion for health and wellness, and helping others to achieve personal successes is critical.

Duties and Responsibilities

The Patient Care Coordinator duties include but are not limited to:

• Provide outstanding support to Evolve patients on their journey from initial consultation, to lab draws and review, diagnosis, and prescriptions and refills
• Review Evolve lab panel results, consult with providers, and communicate with Evolve patients regarding their care
• Provide education and act as a resource to Evolve patients on hormones and peptides
• Development of proficiency in all medications and products within Evolve's formulary
• Support physicians and advanced practice providers throughout the patient journey
• Provide an outstanding patient experience with proficiency in customer success principles
• Use patient retention techniques to ensure maximum patient retention
• Demonstrate mastery in all aspects of Optixx, including patient profile, estimates, refills, completing tasks, and using reporting to increase patient retention and satisfaction

Required Qualities

• Achievement Driven- Demonstrates exceptional productivity and results; consistently meeting or surpassing goals while maintaining a poised, enjoyable, and professional demeanor. Operates with persistence, urgency, and consistency daily.
• Adaptable and Independent- Embraces changes in strategy, messaging, and team structures with openness and agility. Recognizes and embraces the constant evolution inherent in this role, and can work independently.
• Effective Communicator- Communicates with clarity and proactivity, both with prospects and internal team members, ensuring transparent and efficient collaboration.
• Dynamic Personality- Establishes an immediate and genuine connection with customers and colleagues, exuding a magnetic quality that enhances the Evolve Telemedicine culture. Actively contributes to and enriches the overall workplace environment.
• A Caregiver at Heart- Passionate about helping others to achieve personal success in their lives through Evolve’s treatments.

Position Requirements

• High integrity and customer centric with keen analytical and quantitative skills
• Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries)
• High adaptability to an ever changing & challenging environment
• Ability to interact effectively with diverse customer base via phone, email, and face to face
• Excellent verbal and written communication skills
• Must be detail oriented and possess high level of accuracy
• Aptitude for online research; ability to search, locate, and identify key information
• Willingness to work collaboratively and demonstrate effective teamwork
• Self efficiency in prioritizing work and meeting deadlines
• Must be self-starter and results-driven
• Sensitivity to confidential documents and information

Benefits

Full and competitive benefits package including medical, dental, vision, and matching 401(k)

Job Type: Full-time

Pay: $36,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote