Patient Care Specialist

Company Overview
Rolling Hills Eyecare is a dedicated optometric practice committed to providing exceptional eye care and vision services. We prioritize patient comfort and professional excellence in a welcoming environment.

About the Role: We are seeking an outgoing, professional, and multitask-oriented individual to join our eye care practice. This is a dynamic "hybrid" role designed for someone who enjoys variety and interacting with patients at every stage of their visit.

As a Patient Care Specialist, you are the face of the clinic. You will be fully cross-trained to "float" between the front office, the optical, and the clinical pre-testing room.

Key Responsibilities:

• Patient Coordination: Welcoming patients, gathering demographic/insurance data, verifying benefits, and managing schedules and appointments via phone and online portals.
• Clinical Support (Paraoptometry): Once trained, you will assist the doctor by performing clinical pre-testing (auto-refraction, eye pressure, and medical history) to prepare patients for their exams.
• Optical Styling & Dispensing: Guiding patients through frame selection, educating them on lens technologies, and performing final fittings and adjustments of spectacles.
• Financial Tracking: Accepting payments and assisting with basic insurance billing and coding.

Requirements:

• A professional resume and a thoughtful cover letter.
• A genuine, caring personality with the ability to maintain accuracy in a fast-paced environment.
• Ability to travel occasionally to our Colfax office.
• Previous medical or office experience is a plus, but we are willing to train the right candidate who is eager to grow into a technical medical role.

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person