Patient Care Taker

Job Description

i Report 10 minutes prior to the OPD starts.

ü To ensure OPD checklist is folowed step by step.

ü Welcome the patient with smile

ü Introduce yourself to the patient

ü Record AR/NCT

ü Escort patient to the waiting area/ OPD chamber.

ü Coordinate with doctors/ optometrist and call the patients by name when their turn comes.

ü For dilation, first check the Identification Band and put the appropriate dilating eye drop.

ü Ensure the doctor and the optometrist are in their respective chambers when the patients are ready to be seen.

ü In case of dilations and additional procedures required keep the patients informed on timeframes.

ü In case of non availaibility of doctor or optometrist beyond the defined stipulated time, escalate the same to the floor manager/ centre manager for immidiate redressal.

ü Assisiting the patients and doctors as and when required.

ü Provide special care needs to the vulnerable patients.

ü If any procedures/ investigations are advised, help the patients to get prompt billing done before starting the procedure.

ü In case of emergency patient to be directly taken for the procedure and billing formalities to be handled with the attendants

ü Escorting all the patients to pharmacy, optical, counselling as required.

ü Ensuring all relevant patients get future appointments.

ü Ensure patients to fill the feedback forms available in OPD waiting area.

ü Inform OPD manager immediately in case of any grievance of patient.

ü Reporting of accidental incidents.

ü Prompt in activation of codes and follow codes policy.

(Any other work assigned from time to time by the hospital management)

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person