Patient Concierge & Lead Conversion Specialist (Remote)

Gotham Footcare | Manhattan-Based Luxury Medical Practice

About Us

We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a high-touch, concierge-level patient experience . Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the first point of contact for new patients .

About The Role

This is not a traditional receptionist role.

You will act as a Patient Concierge & Lead Conversion Specialist , responsible for managing inbound calls, online inquiries, and follow-ups—guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience.

This role is fully remote but operates on New York business hours (8:30 AM – 5:00 PM EST).

Responsibilities

• Answer all inbound calls in real time with a polished, professional tone
• Respond to web inquiries, texts, and missed calls within 5 minutes
• Convert new patient inquiries into scheduled appointments
• Perform proactive follow-ups on:
• Missed calls
• Unscheduled leads
• No-shows and cancellations
• Educate patients on services and guide them to the most appropriate care
• Maintain accurate documentation in NexHealth
• Deliver a luxury-level, concierge patient experienceon every interaction
  

What We're Looking For

• Experience in:
• Medical office, med spa, aesthetics, or concierge hospitality
• OR high-performing call center / sales environment
• Strong phone presence (confident, warm, articulate)
• Proven ability to convert inquiries into booked appointments
• Highly responsive and organized
• Comfortable working in a performance-driven, metrics-based role
• Experience with CRM/scheduling systems preferred
  

Performance Expectations (KPI's)

• Response time to new leads: under 5 minutes
• High call answer rate during shift
• Lead-to-booking conversion rate
• Daily booking volume
• Follow-up conversion success
  
  

Compensation

Base Pay: $20–$25/hour (based on experience)

Performance Bonuses:

• Per-booking incentives
• Monthly performance bonuses based on booking volume
• Top performers have the ability to significantly increase earnings through performance-based incentives.
  
  

Schedule

• Monday–Friday
• 8:30 AM – 5:00 PM (EST)
• Fully remote (must have a quiet, professional work environment)
  
  

Requirements

• Reliable high-speed internet
• Quiet workspace suitable for professional calls
• Headset for clear communication
• Ability to work exclusively during scheduled hours
  
  

Why Join Us

• Be part of a growing, high-end medical brand in Manhattan
• Work in a role that directly impacts patient experience and business growth
• Opportunity to grow into leadership as the team expands
• Performance-based earning potential
  
  

To Apply

Please submit:

• Your resume
• A brief note describing your experience with phone-based sales or patient coordination
• For serious applicants, Please email a short voice recording introducing yourself